How To and Technical Support
- 354 Topics
- 534 Replies
Hi,I have 10 people in my group, 8 of them responded to survey. I ended up with a score of 91% on one question. I can also see in the exec summary that “% favorable” for that question is 100. How do I end up with 91%? Unless there is different weight for 4 and 5 answers, it seems impossible to get 91%Thanks
Hello! I'm trying to get a good "layman's verbiage on how to explain "Impact" and its different scales (high, very high, etc) on a pulse survey? I understand the scientific definition offered in the resources sections of the community, but wanted to ask if you have a simple way of explaining it. thanks,from a first time pulse user
When we our surveys, we regularly have our HRBPs and Admins responding to manager requests for updates on their response rates. Is it possible to provide leaders with access to live response rates without providing live access to results? If it is not possible, would this be something considered on the roadmap?To clarify, we have historically provided managers with phased access of their results. Our reasoning had been to avoid a direct report mentioning to their manager that they just finished the survey and then having that manager notice their score(s) went up or down, compromising confidentiality slightly (especially on smaller teams).
Hi! We are currently working with a survey that has a scale from 1-5 and we want to migrate this survey to Glint but in order to track improvements with previous ones we need to keep decimals in results : (4.45 vs rounded results).We understand that in the platform dashboards this is not possible, but we were wondering if the results could be exportable to Excel so that we calculate final avgs by area with a pivot table (Only with name of the area, not the name of the person so that we keep confidentiality). Is this possible? Thanks in advance, Paula.
We’d like the ability to customize the ‘from email address’ when sending surveys out to employees. Our employees are well versed in phishing recognition, and many have flagged our initial surveys as potential spam. In place of the existing email address (Glint <firstname.lastname@example.org>) we’d like to propose that the following is available: (Glint Survey<survey@[yourdomain.com]).That change would increase confidence in user response to surveys, and simplify setup for configuration teams, who can add their domain, rather than whitelisting the glintinc.com domain.Please let me know if anyone has found a way to manage this to date, if not, I’ll push forward with a roadmap enhancement request.
Hello, I am pulling data to understand how male/female answered the questions they were given. Can the break down of the heat map be explained to me so I read it properly. A picture is attached. I have highlighted in the picture Camarderie - Team. How do the numbers calculate? The respondents line makes sense to me however, the rest do not. Please help :) Vicki
Hi, we did a pulse survey recently with ~ 500 respondents. All comments are showing as suppressed. Few days back we saw that only 15%- 20% comments were suppressed and the others referred to the team they were part of. Any ideas what could have happened and how we can get comments sorted by a department or location which was part of the data upload for respondents.Thanks
We are looking to measure the response rate changes based on communications.I don’t see anything that measures the response rate increase during the time a survey is open. If a survey is open for two weeks, is there a way to see the change in response rate over that time period? I only see a way to look at current response rate vs. final response rates of previous cycles.
Two limitations with Glint are the lack of reporting API for summary data to connect in our HR Data Warehouse and native integration into Slack (we use Slack over Teams at our organization). Exporting CSV files individually is not scalable with the our org size and the frequency at which we are using lifecycle (onboarding, pulse, exit). This creates an extensive amount of work to get the various views of data exported manually. We desire to centralize our summary/aggregate results data into our HR Data Mart, which is commonplace for most HR tech today. For Slack, it is a modern way to meet organizations where they are with internal communication tools (in addition to text) and would be an awesome as another channel beyond email. Are these items currently on the Glint product roadmap? Overall, I love the Glint product but these two major limitations from competitors such as Peakon Thank you!
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.