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How To and Technical Support

  • 548 Topics
  • 726 Replies
548 Topics
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carolyn.bradley
asked in How To and Technical Support
Contact support?

I am looking for a way to get in touch with customer support to reset my survey responses or reopen my responses for me to update. I sent a request on 9/17 (455940) and unfortunately 10 days later I have not heard a peep. My company survey closes on the 29th.

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1 day ago
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amritaRenowned Participant
asked in How To and Technical Support
Edit live pulse

One of the questions in our live pulse needs to be edited. How can we do that without disturbing the live pulse?

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2 days ago
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peter.rundbergetNew Member
asked in How To and Technical Support
Wrong reference in my report

Hi,I got the wrong refenrce for 2023 in my Volvo Group Pulse report. I was Acting section manager during 2023 and my group results for 2024 is compared to the Section score values for 2023 when it states increase/decrease from last year. How can I get in the correct group score for my team as 2023 reference? Also in the heat map I have group scores in 2020, 2021, 2022 & 2024 and Sections cores in 2023. I have the 2023 scores from my last year group report. But I would like to have it in so my current year report will show the correct numbers Best regards, Peter

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3 days ago
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andrew.wegnerNew Member
asked in How To and Technical Support
Pulse Survey

URGENT: A quarter of my staff has not been able to access the Pulse survey, which is due in six days. I have sent multiple emails to the helpdesk and haven’t received a response. Please contact me as soon as possible, either by phone, 630-278-9325, or by email, andrew.wegner@usoncology.com. Thank you for your ongoing assistance. Regards,Andrew

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9 days ago
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martijn.kruseNew Member
asked in How To and Technical Support
Re-invite people after report has been generated

I invited 15 people to fill in the survey. Last friday i received the report from the survey, but it included only 9 responses.some people did not fill in the survey because they were on holidays.Can i re-open the survey, so the remaining people can fill in the survey? Kind Regards, Martijn 

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9 days ago
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lisa.crouchNew Member
asked in How To and Technical Support
Need survery reset

I am needing my survey reset since I was not given the opportunity to post comments. I need this prior to 9/29. 

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13 days ago
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deborah.a.steinhartNew Member
asked in How To and Technical Support
Not able to take survey

when i try to take the people pulse survey I get a message that I don't have any active pulses

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14 days ago
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claire.langRenowned Participant
asked in How To and Technical Support
Differences in report filters

I used the manager hierarchy filter under reports to pull a manager’s results.  I believe I selected her direct reports and their teams.  The report shows 9 responses (9 out of 10) and a score of 75 (-5 from last survey).  I then used the reports to manager ID filter and see 8 (8 of 9) responses and a score of 72(-18)Will you explain what each of these report pulls and how I see such a discrepancy in the results. I am guessing the manager is NOT included in the  reports to manager ID report. 

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14 days ago
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ezequiel.jimenezEarly Participant
posted in How To and Technical Support
Issues for visualize results

hi when I open the glint from the 17 responses that I have, the glint portal is not able to open any report 

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17 days ago
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mike_nicholsonNew Member
asked in How To and Technical Support
Employee Review of Their Past Submissions

I can see in history that I have previously submitted a survey / review.  But how can I review the details of what I submitted?

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18 days ago
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francina.royNew Member
asked in How To and Technical Support
Changed stores and need access to new store

I changed stores and cannot access my new store’s survey results.

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19 days ago
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guangcan.xuNew Member
asked in How To and Technical Support
Request to reset my engagement survey

Hello, I submitted it by mistake. Some questions have not been recorded. Please help me reset it and I will fill it out again.

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22 days ago
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saikoushik.bodducherlaEarly Contributor
asked in How To and Technical Support
is there a way to automate the exit survey comments to reach our inbox.

The director of compliance is interested in having the Exit Survey comments to her inbox mainly the compliance questions in our Exit Survey so that team can act on those comments quickly. 

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24 days ago
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olga.kononovaEarly Contributor
asked in How To and Technical Support
I didn’t take the survey, but it looks like I’ve already done it

Can you please check my access to My voice survey?I can not enter. I didn’t take the survey, but it looks like I’ve already done it

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25 days ago
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sreenitabhattacharyaRenowned Participant
asked in How To and Technical Support
Reopen closed pulse

Hi,  Our annual engagement pulse has been closed but we need to urgently reopen it. We have emailed to Glint support but haven’t managed to receieve any response yet. Could someone help us / guide us if as a company admin I can reopen a closed pulse?  Is there anyways to expedite and have Glint support respond to us ? Thanks and Reagrds,Sreenita Bhattacharya

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27 days ago
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twatsonEarly Contributor
asked in How To and Technical Support
Linked In to Viva Glint

Hi everyone, As part of the migration to Viva Glint (vs Linked In Glint) we want to ask more sensitive, demographic questions e.g. What is your sexuality?Looking at the below snapshot though, we’d be able to ask this in Viva Glint, but it looks like we wouldn’t be able to turn this question into an attribute. Do you know if this is the case? Ideally we want to ask more sensitive questions (still keeping thresholds) and transfer them to attributes so in reports we can view them as dropdowns if we have enough responses.Thanks for your help.   

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28 days ago
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kristin.dugasEarly Contributor
asked in How To and Technical Support
How can I see my own previous survey responses?

As an employee I’d like to see my own personal survey responses from previous surveys. Where can I do this? 

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1 month ago
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monia.cusiniEarly Contributor
asked in How To and Technical Support
How to integrate Privacy Notice in the Launch message

Hello, we need to add a detailed Privacy notice in the Launch communication. What is the best option: to attach a pdf or to embed a link in the message? Thank you!

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1 month ago
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daniella.bonancaRenowned Participant
asked in How To and Technical Support
Reactivate Survey after stopping it but before it launches

Our survey launches in a few ours (6h) for our Chinese team, but we had to update our Privacy Notice as per legal requirements. How can I reactivate the survey now that we’ve already updated the Privacy Notice?Please advise! It’s really urgent. Thanks

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1 month ago
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Nikhil JadhavRenowned Participant
asked in How To and Technical Support
All Managers report

I would like to see a report, may be in excel, which can tell me driver wise scores for all managers across organization on one page or one sheet, how can I generate such report?

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1 month ago
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eryn.reigEarly Contributor
asked in How To and Technical Support
How to create a QR code that links to engagement survey ?

We would like to provide a QR code to our employees as part of our monthly call to encourage completion for our engagement survey ?Can anyone provide instructions??Many thanks,Eryn

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1 month ago
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Kristiana BerzinaNew Member
asked in How To and Technical Support
P&O Glint view

Dears,I would like to request access to Glint survey results as a part of P&O team. Currently I can only access my team’s surveys. Could you please advise on how to do this? Thank you!

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1 month ago
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bridgettelucasNew Member
asked in How To and Technical Support
Survey Results

Is there a way to see my responses to a survey that I recently completed?

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1 month ago
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shontavia.hornsbyEarly Contributor
asked in How To and Technical Support
If I stop a pulse can I relaunch again

Our survey launched today, we noticed an error of leadership name and stopped the pulse so employees could not access the link.  Are we able to relaunch the survey once we correct the error?Please adviseThanks 

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2 months ago
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melissa.hudsonEarly Contributor
asked in How To and Technical Support
I am trying to select multiple cities within the location name and I need to remove some, is there a way to select All

I am trying to select multiple locations and remove a small portion. Is there a way to highlight or select All and just remove the few I dont need, similar to Excel when selecting multiple options withing a column? Or do I have to click on each location individually?

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2 months ago
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