How To and Technical Support
- 268 Topics
- 406 Replies
Hi, whenever we have managers new to the role or leading a new team, is there any action that needs to be taken by the Admin with regards to their access ? i.e.for the newly hired manager :- does the access need to be set up in the platform (or does that happen automatically)- does this manager have access to his current team’s previous survey resultsand for the manager taking the lead for a new team:- is the tool automatically updating their access or does the Admin need to make the changes?- do they keep or lose the access to the results of their previous team(s)?Is there a document or other asset with further info on the above?Thank you!
Dear MS Signals Team,As I will be out on sabbatical from July 1st, I wanted to enable a member of my Team to take ownership for the MS Signals follow up in this period. In this regard I would like to grant access to Olivier Bessieres from my team to the signals Dashboard. Please confirm if this is possible and what action I need to take to enable him to see the report.ThanksDominic
I am trying to enter my goals from MAY 2022 Glint Pulse. The topic chosen was communication. That had been a goal in May 2021 so all of the old action items show up. Also, when I choose communication - it only gives the option to edit not to choose it. Then when I select edit - the old 2021 information is attached to that topic. I had even previously marked that goal as complete. Is there a way to start fresh?
I’m trying to create an onboarding survey where we can check-in with the manager on how well their new hire is doing. Would I set this up as a lifecycle survey like I did for the check-in with the new hire? It would be similar questions and format as what we ask a new hire to complete about their first 30/90 days, but the manager would be completing instead of the new hire.
Hi, Lately, when I attempt to create 360s, I notice I am prevented from selecting the dates I want. The error I get is “Rater Selection End Date, Cycle Close Date, and reminders must be after Cycle Start Date, with the delivery start time before the end time. Please verify selected dates and reminders.” even when I am meeting these criteria.
Hello, I am an admin in Glint. We released the results of a 360 survey cycle. Now, one of the participants in this cycle who received a report wants to re-open the survey to get feedback from another rater. Another participant who didn’t reach the confidentiality threshold wants to re-open the survey to get feedback from more raters. Can I do this by simply right-clicking their names and selecting “re-open and extend due date”? If so, will they then get a revised report once the new due date hits?
A random question - is it possible to change the order in which comments are displayed in the Comments Report to show the most recent ones first? As far as I can tell they seem to be displayed in date order with the oldest comments first and I like to review the comments while surveys are live so I can bookmark any that are of interest/concern. But as we get thousands of comments to go through, it’s really frustrating to keep scrolling through all the ones I’ve already read to find the most recent ones. Is there a setting where I can change this so I can easily see the most recent comments for each question?If not, could it be added to the enhancement list please to be able to change the default setting?
We’d like the ability to customize the ‘from email address’ when sending surveys out to employees. Our employees are well versed in phishing recognition, and many have flagged our initial surveys as potential spam. In place of the existing email address (Glint <email@example.com>) we’d like to propose that the following is available: (Glint Survey<survey@[yourdomain.com]).That change would increase confidence in user response to surveys, and simplify setup for configuration teams, who can add their domain, rather than whitelisting the glintinc.com domain.Please let me know if anyone has found a way to manage this to date, if not, I’ll push forward with a roadmap enhancement request.
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