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How To and Technical Support

How To and Technical Support

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449 Topics

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rosie.scannell4499Renowned Participant

asked in How To and Technical Support

Question library

Is there a way I can download the 2019 question library to an excel file?

dorheimRenowned Participant

asked in How To and Technical Support

Manager Access to Response Rates

When we our surveys, we regularly have our HRBPs and Admins responding to manager requests for updates on their response rates. Is it possible to provide leaders with access to live response rates without providing live access to results? If it is not possible, would this be something considered on the roadmap?To clarify, we have historically provided managers with phased access of their results. Our reasoning had been to avoid a direct report mentioning to their manager that they just finished the survey and then having that manager notice their score(s) went up or down, compromising confidentiality slightly (especially on smaller teams).

dmainardisEarly Contributor

asked in How To and Technical Support

Viewing question details in heat map report

Hi - is there a way I can download the heatmap report and include the detail of each question?At the moment I am just seeing the category e.g. “Wellbeing”.Is there a way I can download the report with the detail of the question behind the category e.g. the question behind “Wellbeing” could be “How are you doing?”It just so happens I have multiple questions behind a category.This information is available in the platform when hovering, but I can’t seem to get it in a report.The example output I’m looking for: Demographic 1 Demographic 2 Wellbeing (How are you doing?) Wellbeing (How do you feel about tomorrow?) Thanks in advance!

emily.evansRenowned Participant

asked in How To and Technical Support

'Log in as' functionality

Hello community - can anyone direct me to instructions on how to ‘log in as’ another user? Many thanks

louise.parsonsEarly Contributor

asked in How To and Technical Support

Updating benchmarks

Hello could anyone tell me when the benchmarks are updated please?

marisol.gamba-lEarly Contributor

asked in How To and Technical Support

i dont see the survey results of my team, i have a team of 18 people , but when i click, In only see the results of the last 2 surveys COvid and the one done last December. Can you send me the link to the survey of August for my team

i dont see the survey results of my team, i have a team of 18 people , but when i click, In only see the results of the last 2 surveys COvid and the one done last December. Can you send me the link to the survey of August for my team

courtney.cramerEarly Contributor

asked in How To and Technical Support

How to re-order sections within a report?

When adding sections to the report, new sections are automatically added to the bottom. This isn't always the best place for that section, and the only way we've been able to re-order sections is to delete them and then re-add them in an order that makes the most sense. Is there a feature that allows you to move a section up or down?

tania.m.kileyEarly Contributor

asked in How To and Technical Support

Employee unable to take survey

I have an employee who just returned from a Leave of Absence and is unable to take survey. When he clicks to take the survey, he sees the message “Successfully Logged Out” immediately after he logged in. How can this be resolved? Thank you.

lynn.sheltonEarly Contributor

asked in How To and Technical Support

Can't view latest Survey Results

My Glint results are only for the first survey taken last year. How can I change the report to show the latest results?

valerie.haydenEarly Contributor

asked in How To and Technical Support

Downloading Option for Alerts

Curious if there is a way to download all of the alerts from a survey in one ppt? I could not find this option on the site like I have for other reports. Anyone find a solution for this

smahajan25Early Contributor

asked in How To and Technical Support

How can i filter comments based on comments sentiments ?

I’m looking for guidance/ tool functionality through which I could review comments falling under the 3 sentiment categories - Positive, Neutral & Negative. Currently, for each questions all comments are shown together, however as an organization we would like deep dive more on comments trailing between negative to neutral and go through each to understand the pulse and underlying focus areas. Request more clarity and steps to access this feature - ‘To filter comments by sentiment- Positive, Neutral & Negative’

kmayEarly Contributor

asked in How To and Technical Support

Branching or Conditional Questions

Is there a way to make questions conditional or branch them. For example, if someone answers Yes the next question they’ll get is #2, but if they answer No, they will skip to #4/

susannasuRenowned Contributor

asked in How To and Technical Support

Distribution List - Filter By Hire Date

We’d like to create a distribution list for employees hired after a certain date. We will then exclude these employees from the survey. How can this be set up?

katarzyna.jankowskaEarly Contributor

asked in How To and Technical Support

Assigning the results to another manager

Hi Team,is it possible to assign the results of a team to another manager? I have a situation, that when the data were uploaded to the Glint platform before the survey and when the survey was closed, a team reported to a person who is not a manager of this team any more. There's a new person in the manager's role for this team. I'd like him (the new manager) to work with the results in the platform as he also will conduct the Close the Loop sessions with his team and will hopefully see the improvement in the next year's edition of the survey.Thanks in advance.Stay at home! Stay safe!Kasia

pdufourEarly Contributor

asked in How To and Technical Support

Rating scale 1-5

Hi! We are currently working with a survey that has a scale from 1-5 and we want to migrate this survey to Glint but in order to track improvements with previous ones we need to keep decimals in results : (4.45 vs rounded results).We understand that in the platform dashboards this is not possible, but we were wondering if the results could be exportable to Excel so that we calculate final avgs by area with a pivot table (Only with name of the area, not the name of the person so that we keep confidentiality). Is this possible? Thanks in advance, Paula.

maura.whelanRenowned Participant

asked in How To and Technical Support

User Roles: How to create a user role for access to a specific location/function e.g. Access to 'France' or to 'Finance' only.

Hi All - Can you explain if it’s possible to create user roles with location/function specific access?I want to give the HRBP for France, access to France only, and the HRBP for Global Finance, access to Finance only. Is this possible? ThanksMaura

rcoomberEarly Contributor

asked in How To and Technical Support

Can Global Benchmarks be drilled down to country/region?

When choosing a Global benchmark as our first survey, we are curious if we can then drill down to combine the results just for Canada/USA in one view… or do we have to choose North America? We have no locations in Mexico - Only Canada and USA and want to view only Canada and USA comparisons. Also, can we see Canada/USA together or do we have to select them separately? thanks in advance

niranjan.josephEarly Contributor

asked in How To and Technical Support

How can we download the questions in a survey into an excel, word or pdf?

Download report with the questions in a survey into a word doc, excel or pdf

amy.huangEarly Contributor

posted in How To and Technical Support

Favorability rate vs score

why the favorable rate is 100% but the scores only have 81

jan.willem.gunninkEarly Contributor

asked in How To and Technical Support

Access previous pulse(s) data/graphs

Who can tell me how i can enter a previous pulse and get the relevant data/graphs from it. Just like as it is the pulse that was just becoming availableThank you

sagar.banerjeeEarly Contributor

asked in How To and Technical Support

Voice Survey response rate for my teamis not visible

I am not able to see the Voice Survey response rate for my team from front end window :- https://app.glintinc.com/session/auth Please help /suggest !

soren.nielsenEarly Contributor

asked in How To and Technical Support

Formula for calculating scores

Hi,I have 10 people in my group, 8 of them responded to survey. I ended up with a score of 91% on one question. I can also see in the exec summary that “% favorable” for that question is 100. How do I end up with 91%? Unless there is different weight for 4 and 5 answers, it seems impossible to get 91%Thanks

maria.torresEarly Contributor

asked in How To and Technical Support

Report focus areas/actions content

Dear Glint Community,How do I get a report with the focus areas per team? I would like to see the content of the actions. At the moment, I can only see some statistics. Thank you,Maria

Brandon.SRenowned Contributor

asked in How To and Technical Support

Heat Maps - How to view 1 item score with two demographics in columns and rows

Is there an ability to create a heatmap that compares a single survey item across two demographics in rows and columns? For example, I would like to compare only engagement scores for gender across departments in one heatmap view. Based on training, it looks like you can only view one demographic in against all survey items in rows.Is this functionality available, and if not would it be possible to include in the future?

timmy.cheungEarly Contributor

asked in How To and Technical Support

Removing averaged/normalised score

Hi there,Is there a way to remove the normalised scores and just have the standard Favourable/Neutral/Unfavourable scores? I’m finding it difficult to be able to really dive deeper in my people’s thoughts and sentiment when I have one score which tells me one thing only.I understand the rationale but I don’t think its particularly easy to explain to non-data literate individuals.Timmy

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