Favorability rate vs score

  • 13 August 2020
  • 3 replies

why the favorable rate is 100% but the scores only have 81

3 replies

Userlevel 7

Hi @amy.huang !  This is because all of the scores were 4 or 5 - ratings that the algorithm considers favorable.  So while the score may not have been 100, 100% of respondents gave a favorable rating.  Learn more about engagement and favorability in this video and article

When it is said ‘Overall database’, does it mean Top quartile or top decile?


Userlevel 3

Hi @hensab - Thank you for your question! I commented on this post requested some additional context for your question. Are you referring to the high performing benchmark suite or something different? Looking forward to connecting and helping with your question!