Favorability rate vs score

  • 13 August 2020
  • 1 reply
  • 117 views

why the favorable rate is 100% but the scores only have 81


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Hi @amy.huang !  This is because all of the scores were 4 or 5 - ratings that the algorithm considers favorable.  So while the score may not have been 100, 100% of respondents gave a favorable rating.  Learn more about engagement and favorability in this video and article

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