How To and Technical Support

Hello, I recently switched stores (BestBuy) and it seems like my data from my old store and my new store has merged and my data isn’t correct. My new store is BestBuy 562 Sarasota Florida and I came from store 1141 in Bradenton Fl. Thank you!

Hello, I am an admin in Glint. We released the results of a 360 survey cycle. Now, one of the participants in this cycle who received a report wants to re-open the survey to get feedback from another rater. Another participant who didn’t reach the confidentiality threshold wants to re-open the survey to get feedback from more raters. Can I do this by simply right-clicking their names and selecting “re-open and extend due date”? If so, will they then get a revised report once the new due date hits?  

I have two managers reporting to me.  Only  Stafff Manager Yilda Flecha data were shown.  The data of Department Manager Jorge Espinosa Lugo is missing.   thanks,

A random question - is it possible to change the order in which comments are displayed in the Comments Report to show the most recent ones first? As far as I can tell they seem to be displayed in date order with the oldest comments first and I like to review the comments while surveys are live so I can bookmark any that are of interest/concern. But as we get thousands of comments to go through, it’s really frustrating  to keep scrolling through all the ones I’ve already read to find the most recent ones. Is there a setting where I can change this so I can easily see the most recent comments for each question?If not, could it be added to the enhancement list please to be able to change the default setting?

Dear Glint Community,How do I get a report with the focus areas per team? I would like to see the content of the actions. At the moment, I can only see some statistics. Thank you,Maria

Hello we are missing a total of three managers on our dashboards at Costco #1173. Taylor Hunter, Kayla Washington and Mike Kaddour.    

I currently have a “custom exclusion list” and I need to update with additional employees. How am I able to complete this?  I have a survey going out very soon.

Hi,After every survey I pull all the possible reports available separately and merge them in to one powerpoint file (I pull the comments in to excel separately). Is there a way to do this automatically - seems strange not to have this as an option.Thanks,Aisling.

Hi TeamIs Glint able to send login links to users via text to their mobiles? We already leverage the unique email links and user/password direct sign in and are wondering if there are any other alternatives we could add to promote completion rates?ThanksAsh

Hi, We have one team and 2 mangers overseeing the team, is there a way to combine the results? or how can my manager send us the information for our team? Thank you 

Is there an easy way to clear all your bookmarked comments at once?

We have recently turned on Focus Areas Reporting for our HRBPs; however, after viewing what they are able to see I don’t feel like this report would provide the information they’re looking for.Is it possible to have our HRBPs be able to view the specific action items/focus areas for each manager that has added them in the Glint platform?

We have had some restructuring where teams have moved under a new manager.  Our assumption is that the prior manager will continue to have that team’s historical results in their dashboard, and the new manager will have that team’s results going-forward.  Is that true?  If so, is there any way to include those historical results in the new team’s dashboard so that we can truly understand trends for the current team structures and compare “apples-to-apples”?

Hi, I am setting up a 360 survey. The reminder email to raters is set to go out 6 days before the due date. However, for some reason, the rater email text that shows on the right panel says it will go out 14 days before the due date. Please see attached.  Should I be concerned that the email will go out 14 days before the due date instead of 6?Thanks, Natalie

Hello,I’m not sure how log in to the portal where I see the results of my teams surveys. I can only see my own surveys that I took. Please advise.Thanks,Moe

I mistakenly cascaded my focus areas to my direct report. Is there a way to remove this, and have those only show up under me? Thank you,Rene

Is there an ability to create a heatmap that compares a single survey item across two demographics in rows and columns? For example, I would like to compare only engagement scores for gender across departments in one heatmap view. Based on training, it looks like you can only view one demographic in against all survey items in rows.Is this functionality available, and if not would it be possible to include in the future?

When managers are logging in to see the results of our recent survey, which closed on 4/8, they are seeing last year's results.  How can they see the current survey?  Do I need to do anything as I didn't last year.  PLEASE HELP!  Thanks!!

When managers are logging in to see the results of our recent survey, which closed on 4/8, they are seeing last year's results.  How can they see the current survey?  Do I need to do anything as I didn't last year.  PLEASE HELP!  Thanks!!

My Glint results are only for the first survey taken last year.  How can I change the report to show the latest results?

I’m now on the last day to participate in our current Pulse survey.  I’d like to see what my department’s current participation rate is so that I can “rally the troops” if it’s not what I expect.  I’d like to see the progress of my sub-organizations to give them motivation against their peers to potentially increase participation.  How do I see my personal org performance while the survey is still active?

I have no pulses to review.  Is that because I have fewer than 5 employees?

So I am the admin for my company and i sit within our People Team. When I look at a report/ dashboard view I cannot see my CPO in the team summary nor can I log-in as her to view results. Is this intentional to prevent access?

We have a request to include a link to a customer service survey with one question in eMail signatures.  The ‘question’ would be ‘Employee Name delivers a great customer experience.’ As you can see, this replaces [Company Name Uppercase] in the curated Customer Voice question.The goal is to have it be saved as a link in a staff members email signature and/or be able to be sent out by the staff member when they complete work for an internal person and or team. We want it to be personalized and tracked per person and team for reporting progress.Is this doable with the Glint platform?  If so, how can we set this up?  If not, what do you recommend

Please see attached as the result numbers are unable to view. is this anything we could fix since each question need to answer or even some does not answer, they should have numbers in each column.