How To and Technical Support

Hello teamI am trying to remove access user from company admin for an employee who left the company. I don’t know how to do this, even when I click on the name  with pencil, there is not delete button availableCan you advise?Thanks in advance for the support, Virginie

I had five respondents but do not see my direct team’s survey numbers. I do see their teams’ scores, based on their direct reports. 

What is the difference between the Roll-up Hierarchy and Directs file when downloading the manager report results in spreadsheet format? I am trying to understand what the main difference is between the data displayed in the Roll-up Hierarchy Report versus the Directs report when downloading files from the manager report. 

I had over 5 direct reports at the time of the survey, but I don’t have access to results. How do I gain access? Thanks!

Hi, In our company in June 2021 had an engagement survey. In January 2022 we had Pulse check (with some of questions, not all). Now we finished full engagement survey. Scores which I see compared to January (general scores) and In questions to January or June (depends on being of this question In January or not). We have some mess In data.Is it possible to settle the data of June 2021 to compare with data of June 2022? (Not including the data of January)

Hi,Greetings of the day.This is Nyalakanti Sravan Kumar ( 2099886 ), I’m already done with 2022 employee engagement survey on June-20-2022, and It’s till shown on my task everyday. and I have on shared my reference screenshot please verified.Thanks and Regards,Nyalakanti Sravan Kumar.    

Recently the Focus Area reports updated and our company was previously using them to track the top focus areas our leaders were choosing so we could provide appropriate resources. Now when we export the Focus Area Usage report we can see how many they choose but not which ones, and with the All Action Items spreadsheet we get skewed numbers because it’ll show as multiple counts for each action item associated with the focus area (for example, if someone has 4 action items associated with 1 focus area, when we do a count function it’ll show up as 4). Has anyone found a way to still accurately track how many of each focus area is chosen?

Hi I started the process of completing the survey answered one question and then it closed down and now I cant access it . Please can youb rep open my  instance - urgent! 

We are in the process of reviewing our people engagement program. As part of the review, we want to consider and design the best ways to drive people manager accountability for engagement? Linking people engagement results to performance reviews, talent assessment, and/or rewards is one of the options we are considering. Keen to hear how other companies are doing it effectively or any other alternate strategies.

I would like to know more about the statistics of the score. Especially in small teams a single outlier can significantly influence the result on the overall score. Is there a chance to get a scatterplot or boxplot on of the single questions/scores?Thank you.

I have been tasked to create my leadership pledge via Glint but i cannot see where there is a template or a direction on the site to enable me to do that. Can anyone help please?

When I receive and access Glint 360 survey as a participant (subject) or a rater, I don't see any prompts to access videos available for users on Glint People Academy Resources. What is the best way of sharing these resources with participants? 

After launching a recent pulse survey, it was discovered that a handful of employees were not assigned the proper language code and therefore they received their pulses in our system default language “english”.  Is there anyway to update the impacted employees language code and have the update reflect in their existing pulses?  Has anyone else encountered this challenge?  Thanks in advance!

Hi! I am trying to setup a user role for HRBPs that allows them to use the ‘view as’/proxy functionality so the can see what managers are seeing without giving them full admin functionality. How would I go about doing this? 

Hello,Is there a way I can create automatic emails with Onboarding and Exit survey report so that  the users of the reports can receive the emails on a quarterly basis?Best,Fahima

I want to create a new goal however the item I want to choose is not one of my opportunities.  How do I do that?  

Hi, whenever we have managers new to the role or leading a new team, is there any action that needs to be taken by the Admin with regards to their access ? i.e.for the newly hired manager :- does the access need to be set up in the platform (or does that happen automatically)- does this manager have access to his current team’s previous survey resultsand for the manager taking the lead for a new team:- is the tool automatically updating their access or does the Admin need to make the changes?- do they keep or lose the access to the results of their previous team(s)?Is there a document or other asset with further info on the above?Thank you!

Hi all, How do I confirm an associate has access to their survey? 

How many responses are required in Manager Effectiveness is order for Manager to view results/feedback?

I am the admin, and can’t get survey results for my survey.  It states less than 5 responses creates no results, however i have 7 responses and that is 50% of the team.  Shouldn’t i still be able to review the open ended questions of the survey?how would i get access to that? thank you 

How do I as an administrator give Managers access to their own survey results?

Dear MS Signals Team,As I will be out on sabbatical from July 1st, I wanted to enable a member of my Team to take ownership for the MS Signals follow up in this period. In this regard I would like to grant access to Olivier Bessieres from my team to the signals Dashboard. Please confirm if this is possible and what action I need to take to enable him to see the report.ThanksDominic

I am trying to enter my goals from MAY 2022 Glint Pulse.  The topic chosen was communication. That had been a goal in May 2021 so all of the old action items show up.  Also, when I choose communication - it only gives the option to edit not to choose it.  Then when I select edit - the old 2021 information is attached to that topic.  I had even previously marked that goal as complete.  Is there a way to start fresh? 

I’m trying to create an onboarding survey where we can check-in with the manager on how well their new hire is doing. Would I set this up as a lifecycle survey like I did for the check-in with the new hire? It would be similar questions and format as what we ask a new hire to complete about their first 30/90 days, but the manager would be completing instead of the new hire.