Replies posted by elooy

26 Replies

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gregorioriveraEarly Contributor
asked in How To and Technical Support

Missing Data

Hi @gregoriorivera - Thanks for reaching out on the community. This would be a question that requires our technical support team to look into as it is specific to your organisation’s manager hierarchy sent via employee data file. I have opened a ticket on your behalf from this post, and you should hear directly from support@glintinc.com.Thanks!Ellen

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1 year ago
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Anonymous
published in Essentials by product

Lifecycle Survey Essentials

Hi @veronas, thanks for the question! I have created a ticket with our support team on your behalf as it may be helpful to have someone dig into your specific set-up.Thanks,Ellen

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2 months ago
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robert.schmidtEarly Contributor
asked in How To and Technical Support

In section "How are my teams doing?" I can't see whole team.

Hi @robert.schmidt,Each individual team you want to look at needs to meet the confidentiality thresholds. The platform will automatically remove any team results where the team doesn’t meet the thresholds.Hope that helps!Ellen 

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2 years ago
joddo
joddoRenowned Contributor
published in Get to know Glint

Glint Programs Overview - Survey Types

Hi @Michele Madden,It is possible to export your survey content which includes questions so you can share it with others. The steps to get there are highlighted in this article under the header “Survey program content exports”.Kind regards,Ellen

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1 year ago
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christopher.salazarRenowned Participant
asked in How To and Technical Support

Duration to complete HRBP 101 and 201

Hi @christopher.salazar,Our estimated time for completion for HRBP 101 and HRBP 201 is 3 hours each. Both 101 and 201 contain multiple individual courses and each of the courses can be completed in 1 hour or less.Thanks,Ellen

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2 years ago
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Anonymous
published in Essentials by product

Lifecycle Survey Essentials

Hi @ainn,Unfortunately, we don’t have any Lifecycle-specific courses or modules at the moment. Any of the more generic modules around methodology, storytelling, etc can be used across multiple programs. However, the platform-related modules are currently geared towards Engagement and Feedback programs. From a HRBP perspective, you may want to look into cross-program intelligence (if enabled), as it allows you to gain a more holistic understanding of the employee journey.

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2 months ago
joddo
joddoRenowned Contributor
published in Get to know Glint

Glint Programs Overview - Survey Types

Hi @veronas,Welcome to Glint and to our community!To find the lifecycle survey templates, log in to the Glint platform and click on the Configure cogwheel at the top right-hand side of the page. Then scroll down to the Pulses section and click on Pulse Programs. You will see a blue button on the top right-hand side (+ New Program). Click this button and scroll to the Lifecycle section.Blue tiles indicate templates and you will see one for Exit and Onboarding from which you can start configuring a survey using our templates.This page with resources may help you as you’re working through building out your surveys.Best of luck with configuring your Lifecycle surveys!Ellen

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1 year ago
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ewaboxallEarly Contributor
asked in How To and Technical Support

Language variations

Hi @ewaboxall,You can find an overview of available survey and dashboard languages on this page. Thanks,Ellen

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2 years ago
dorheim
dorheimRenowned Participant
asked in How To and Technical Support

Customize Templates for Recognition

Hi @dorheim,That’s a great question, though it’s currently not possible to create your own Recognition program or make edits to the core items within the Glint template.As a workaround, you could edit the text fields and provide some more guidance or prompt employees to include how their recognition relates to one of the company values. I hope that helps!Ellen 

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dorheim
2 years ago
dorheim
dorheimRenowned Participant
asked in How To and Technical Support

People Academy - People Science Modules

Hi @dorheim,I will look into this and follow up with you offline on this question.Thanks,Ellen

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2 years ago
dorheim
dorheimRenowned Participant
asked in How To and Technical Support

Manager Access to Response Rates

Hi @dorheim,This would be a great topic to address in a conversation with your CSM. I’ll share your question with them so you can discuss this further.Thanks,Ellen

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2 years ago
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keld.hvolbolEarly Contributor
asked in How To and Technical Support

How do I end a pulse program

Hi @keld.hvolbol,Not a stupid question at all! When you go to the Program Summary section on the program page, you’ll see a toggle Approved on the right-hand side. If you switch this to “No”, it will stop future surveys from going out. The program settings and previous surveys will be saved within the platform, but it won’t trigger a new survey. 

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3 years ago
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mathilde.fouqueRenowned Participant
asked in How To and Technical Support

% of negative comments per item

Hi @mathilde.fouque,You can download/export the report into a spreadsheet to see the sentiment for the survey items side-by-side. It won’t show percentages, but you’ll have all of the numbers. If you haven’t done this before, you may find this article helpful.If you prefer to stay within the platform, you will need to click on a particular survey item to bring out the comment slider and then click “View Comment Report” to see the results for that survey item. You’ll have to repeat this for the different survey items.Kind regards,Ellen

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3 years ago
vicki.boyton
vicki.boytonRenowned Contributor
asked in How To and Technical Support

Audit of whether managers have viewed their results

Hi @vicki.boyton,That’s currently not a possibility. Via Nudges, there may be more activity data available in the future. One report that may help you now, is the Goal Overview report. While it doesn’t provide data on platform access or views, you can check how many employees have created goals and how they’re progressing.I hope this helps!Ellen

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3 years ago
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louise.parsonsEarly Contributor
asked in How To and Technical Support

Updating benchmarks

Hi @kwise,That’s a great question and a valid concern.I’ve checked for an update and the benchmarks are frozen for now and we are currently using pre-March 2020 customer survey data only due to instability of items. We will continue to monitor post-March customer data to understand the extent to which recent employee experiences define a “new normal,” and the effect this has on our publication of revised benchmarks going forward. The expectation is to go back to the quarterly schedule as described above with the next update, which is expected next quarter.Thanks,Ellen 

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3 years ago
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joost.kuiperEarly Contributor
posted in How To and Technical Support

Can I get access to Glint for my teams, now it's only 2 affiliates

Hi @joost.kuiper,I would suggest reaching out to the project team at your organisation to verify that it is the expected behaviour that you cannot see the results for the leaders you mentioned. They will be able to confirm this as well as explain why that particular approach may have been taken.Kind regards,Ellen

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3 years ago
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louise.parsonsEarly Contributor
asked in How To and Technical Support

Updating benchmarks

Hi @louise.parsons,The benchmark review happens on a rolling schedule annually, so typically a quarter of the benchmark suites are updated every three months. Benchmarks would be updated when there are statistically significant changes over time. It isn’t a set schedule as such so we can’t share specific dates.Kind regards,Ellen 

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3 years ago
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louise.parsonsEarly Contributor
asked in How To and Technical Support

Updating benchmarks

Hi @louise.parsons,Our People Science team updates external benchmark data annually. You may find this People Science Explained article helpful. It also explains the reasoning behind the annual update:“We find annual to be the right cadence for updating benchmarks given our observations on the stability of norms over time. This cadence strikes a good balance between capturing industry trends and retaining robustness.”Kind regards,Ellen

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3 years ago
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louise.parsonsEarly Contributor
asked in How To and Technical Support

Filtering by question and country

Hi @louise.parsons,Part of this answer is going to depend on the configuration and your permissions. If you have the permissions to take a closer look at results, you can follow the breadcrumb in the filter menu. When you are filtering by location through the filter panel, you may see the region first (e.g. Europe) and if there is a more granular level, you’ll see a “>” shape to indicate you can go one level deeper to a sub-region or country that’s been set up. You can click on that arrow to drill into that location in more detail and then apply the filter.When you’re in the filter panel, you can also search for a particular country (e.g. United Kingdom) and that specific filter will pop up, again, if it has been configured and you have the permission to view it.I hope that helps!Ellen

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3 years ago
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jacksonchouEarly Contributor
asked in How To and Technical Support

Can Glint perform hypothesis testing on different subgroup populations within the tool?

Hi @jacksonchou,Have you used the Heat Map report so far? This report allows you to segment the scores across all topics by team, department, location, manager, etc. You can then identify whether there are any outliers in scores across the overall population. This article may help you too.I hope the Heat Map report will help you to uncover those differences!Ellen

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3 years ago
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smahajan25Early Contributor
asked in How To and Technical Support

How can i filter comments based on comments sentiments ?

Hi @smahajan25,You can filter by sentiment! If you go to the Filter option at the top of the Comments report and then go to the Question Responses tab, you’ll find a Sentiment filter, allowing you to segment by Mixed, Negative, Neutral and Positive comments.Keep in mind that applying these filters will narrow down your results and the results still need to meet the confidentiality threshold to be displayed. Also keep in mind that not every employee leaves a comment and a handful of negative or positive comments can’t be seen as representative for the entire population.I hope that helps!Ellen

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3 years ago
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sflowersEarly Contributor
asked in How To and Technical Support

Viewing Different Survey Results

Hi @sflowers,Is it possible that the September 2018 and August 2019 surveys were different survey programmes? If so, you can find a downward-facing caret on the dashboard next to the survey you’re currently looking at. This will give you a dropdown option to the other programmes.If they’re both from the same survey programme, you can get different the results from different survey cycles via the Executive Summary report. On this report, you can click into the filter bar at the top, and then on the left-hand side, change the pulse date in the dropdown menu next to the survey name.If neither of these work, I’d suggest reaching out to support@glintinc.com for specific troubleshooting.Kind regards,Ellen

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3 years ago
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cjcolemanEarly Contributor
asked in How To and Technical Support

Does Glint have the capability to create custom groups?

Hi @cjcoleman, Thanks for the additional context! Starting out on the heat map report, you can apply a filter starting at VP A’s team and then drilling to the manager level. When you save that filter and then go back, you can add another filter to do the same thing for VP B all the way to Manager B. This screenshot may help, bearing in mind that the configuration may be different from yours. If I go through the “4 >” for the first group until I get to the manager that I would like to pull in and then do the same for the third group, you can compare results.   When you have your heat map segment sorted by team (or equivalent for your set-up), you’ll see the results side-by-side. Please let me know if that worked or if you have any additional questions! Ellen

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3 years ago
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cjcolemanEarly Contributor
asked in How To and Technical Support

Does Glint have the capability to create custom groups?

Hi @cjcoleman, There may be a way to do so, though this will depend on the level of access you have as well as the permissions and attributes that you have access to. It’s also important to bear confidentiality thresholds in mind as these may prevent you from pulling specific information. If you’d like to look at results side-by-side for e.g. manager A in function 1 and manager B in function 2, you can apply a filter at the top of the page to include both of the functions and then set your report segments to be sorted by the team/manager level. Using a heat map reporting segment is probably going to be the easiest to do. Hope that helps! Ellen  

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3 years ago
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ssallaskaRenowned Participant
asked in How To and Technical Support

Is it possible to see if reminder emails spark responses?

Hi @ssallaska, One of our CSMs will contact you directly to discuss this. Thanks, Ellen

1
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3 years ago
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