I’m looking for guidance/ tool functionality through which I could review comments falling under the 3 sentiment categories - Positive, Neutral & Negative. Currently, for each questions all comments are shown together, however as an organization we would like deep dive more on comments trailing between negative to neutral and go through each to understand the pulse and underlying focus areas. Request more clarity and steps to access this feature - ‘To filter comments by sentiment- Positive, Neutral & Negative’
Best answer by elooy
You can filter by sentiment! If you go to the Filter option at the top of the Comments report and then go to the Question Responses tab, you’ll find a Sentiment filter, allowing you to segment by Mixed, Negative, Neutral and Positive comments.
Keep in mind that applying these filters will narrow down your results and the results still need to meet the confidentiality threshold to be displayed. Also keep in mind that not every employee leaves a comment and a handful of negative or positive comments can’t be seen as representative for the entire population.
I hope that helps!