How To and Technical Support

There is a new supervisor (ID: 00003032227 / gonzalo.ruiz@carrier.com) in the factory (since 01/01/2024) that isn't receiving the Pulse email invitation

Hi, I would like to know if it’s possible to consolidate 2-3 360 programs into one program? or if we can move a completed cycle to another program? 

Hi,where can I find my feedback from my Ericsson Leadership 360 Assessment.I dont know howto continue I see nothing but people have responded.BR Martin

We’d like to create a distribution list for employees hired after a certain date. We will then exclude these employees from the survey. How can this be set up?

I cannot select certain focus area for this year, because they have been selected in a previous year already (although I marked it as complete that year). How can I select the same focus area again for this year? I want to make other activities to it, so not just leave it open from 3 years ago?

Hello, Following recent organizational changes, we need to update some department, sub-team, and sub-team2 names. In order to maintain historical pulse data within reporting, we need to update these group names both going forward and going back in time. How can I go about updating the history of these group names. Examples would include one department changing from ‘Development’ to ‘Solutions’ and a Sub-team changing from ‘People Ops’ to ‘People’. Thank you

It seems as if my login to Glint has been locked.  My email is james.hill@integrishealth.orgPlease reset my password and unlock my account to the Integris Health Glint survey results page for managers. Thanks. Grant Hill

My role is HRBP. I need to get the information of “report-Focus Area Overview” to check my factory line managers’ action plans. And when I click “report”, click ” Focus Area Overview”, there is no data. But some managers has alredy filled action plans... 

Is there a way I can download the 2019 question library to an excel file?

Hello, On the Dashboard I currently can not see my previous survey results nor can I see the results for my people leaders. Our company is currently in a survey window and it seems because we are in a survey window I can not see any historical activity. I need this information as I am in the process of writing reviews. The question is--how can I access historical reports when the company is in a current survey window. Thanks, Randy

Can you please share how you convert raw numbers into a final score? So for example, if on a question your favorability is 89%, nuetral is 11% and unfavorability is 0% - how would you convert that to a final score? 

How can I include the company logo on our surveys? Is there the ability to customise look and feel to match company branding?

If I create a new pulse within an existing program, what does this look like for managers on their dashboard? Will they see the results from a previous pulse or just the active pulse?

Is there a way for admin users or managers to bookmark resources or posts so we can refer back to them when needed? 

Hello! I’m setting up an exit survey for leavers and have hit a hurdle in the Distribution step. This survey will go to each employee as a once off - would I individually add each user as required or is there a simpler way to issue?

I cannot see the results of my 5 direct reports and over 300 indirect reports. 

I have set up a survey template for the end of year engagement surbvey which contains approx 40 questions. When I launched the survey it only picked up 14 questions. Why is this?

Cannot see my 5 direct reports and over 300 indirect reports.  

I don’t have access tu survey results as a store manager.

Hello my name is Jason Neofotistos, I work at Waste Management and when I login to Glint I should see on my dashboard the responses from the recent survey that my company held and I can not se it or my dashboard. Please help.Hello my name is Jason Neofotistos, I work at Waste Management and when I login to Glint I should see on my dashboard the responses from the recent survey that my company held and I can not se it or my dashboard. Please help.

Hello-  we are wanting to run our second year of the engagement survey but I don’t see instructions on how to run your engagement survey again to ensure you get historical data.  Can someone help please?

Does the sentiment analysis work for non-English comments? Especially, simplified Chinese. If it does not handle Simplified Chinese, then how are the comments categorized?

I am having difficulty loading an employee database. An error is always displayed that the file needs to be in CSV, but the file is already saved in a CSV model.What should I do?

Team - An employee of ours keeps coming over as inactive on the vile feed and we’re getting the below error message, can you please assist. Thank you, Lauren  From: Rubicon (Glint Auto-upload) <no-reply@mail.us1.glintinc.com>Sent: Tuesday, December 12, 2023 10:22To: Lewis, George <glewis@iqt.org>Subject: Load succeeded.[iqt-glint.csv, Tue Dec 12 07:11:28 PST 2023] Rubicon automated file upload SUCCEEDED for the following file: Client UUID iqt File name iqt-glint.csv File time Tue Dec 12 07:11:28 PST 2023 Instance uuid c34c04ba-7647-4bbc-8468-96cc40f6fc1b The following lines were skipped due to errors.Summary of line-level errors:There are 1 line-level errors. Error Type Line Number(s) Error Description DUPLICATED_EMAIL 189 The Email ewarner@iqt.org in the user file, is already assigned to a different user in your Glint People Database. Compare the employees in your user file

I have only 3 people reporting to me and due to that i fall under some threshold for viewing the results. How can this be changed?