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How To and Technical Support

  • 558 Topics
  • 729 Replies
558 Topics
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kim.turnerEarly Contributor
asked in How To and Technical Support
direct reports incorrectly able to see my company wide results access

Hi there,We’ve recently completed a company wide survey and 2 member of the HR team have admin access to view the results of the entire company…but we have noticed that direct reports under us (who are not responsible for anything related to this type of work) who are line managers and that have only 1 direct report can incorrectly see the results of the entire company! From my understanding they should only be seeing the results of their 1 up Managers team (which is for 20 employees AND NOT ALL 580!). This appears to be a concerning bug/security/privacy flaw where Glint is determining everyone company wide and their results is part of the Admin users team… Anyone else noticed this issue and is it getting fixed? 

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1 year ago
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Dnelson1312Renowned Participant
asked in How To and Technical Support
Resubscribe to Glint

How does someone resubscribe to Glint if they accidentally unsubscribed?   They need to get the emails to take the survey, however they have unsubscribed accidentally. Thank you,

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1 year ago
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ricardo.massarraoEarly Contributor
posted in How To and Technical Support
i Say

I validated my last survey of the month of October 2023 without doing so on purpose, would it be possible to redo ?

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1 year ago
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nadejda.poleacovEarly Contributor
asked in How To and Technical Support
logic that defines respondents criteria in team size reports

Hi team, When I’m looking at the results for bigger team sizes vs number of respondents. The respondents for bigger team sizes let’s say 21-30…. are these teams reporting directly to these respondents or maybe this team size includes smaller teams reporting to managers who report to those respondents? Thank you,Nadia

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1 year ago
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Bala ParanjothiEarly Contributor
asked in How To and Technical Support
Could not find Voice & LES results into My HR Portal

I did find the Day 1 my LES & Voice results into my HR Portal.,,But the 2nd Day onwards i could not find the link into My HR portal and also in the Dash Board.Please help me to find the link and to extract my LES & Voice results summary. ThanksBala

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1 year ago
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karin.ahlback.hernerEarly Contributor
asked in How To and Technical Support
Answer

Hi, I would like to ask which answers we put in the GLINT. To be more specific, what does 1 stand for? I know; very negative=1 and extremly good =5But how did we explain it in the GLINT survey? 1-2-3-4-5Many thanks in advance! Best regards Karin 

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1 year ago
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paulina.zimniaktobolaEarly Contributor
asked in How To and Technical Support
Incorrect number of staff

Hi,My Glint survey says i have 17 team members to fill in the survey, when in reality i have less people as my direct reports in my organisation. Is there any chance to validate your data vs Workday? Can i check somewhere what people are counted to the 17 number? Can we correct it, so i have reall results?ThanksPaulina

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1 year ago
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evelina.dirmaiteEarly Contributor
asked in How To and Technical Support
Reports

Hi, is it possible to have in one report that compares data from one survey to another, but different teams scores? For example, I want to take last years survey and one team score and compare it with this years survey results of another team. To have everything in one report and to see difference from one year to another?

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1 year ago
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bekah.andersonEarly Contributor
asked in How To and Technical Support
Onboarding Survey Comparison Data

I am trying to pull numbers from our 45-day onboarding survey and I need help understanding the data comparison data. I have my overall Onboarding eSat as my main metric of the survey in which I have benchmark comparison and a date comparison. I have attached an image to showcase what I am seeing. I would understand if instead of vs April it said vs July as July is 90 days previous from today (October 12th, 2023), but my date comparison shows April. When I toggle to the Last 30 days, it changes to vs August. Again, I would assume last 30 days from today would be September. Any help or insight to help me understand this is much appreciated! Thank you! 

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1 year ago
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danillo.santosEarly Contributor
asked in How To and Technical Support
My Team Results

I dont see my team results as it was in the past. 

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1 year ago
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rory.ogallagherEarly Contributor
asked in How To and Technical Support
Not enough data to see results even with company-wide permissions

I can no longer see the global Exit survey data for my company. When I first come in, it tells me my team is too small and then if I try to run a report and change the date range to all 2023 I get some data but still much less than I would expect for the whole company. I still have company wide access to the other survey programs. Is there something my admin has to change here? 

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1 year ago
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matthew.mccallEarly Contributor
asked in How To and Technical Support
Creating/Starting 30-Day Surveys?

Hello,I’d like to create 30-Day surveys for new hires.  I’m not sure where to start within the portal.  Help!

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1 year ago
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debra.robinson1Early Contributor
asked in How To and Technical Support
how can i print a survey completion record

is it possible to print a completion from a survey that i have done?  

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1 year ago
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ksutterEarly Contributor
asked in How To and Technical Support
Login Guidance

I requested a password update but have not received it. Can you reach out to me via email ksutter@westlandinsurance.ca 

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1 year ago
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fabien.petitpiedEarly Contributor
posted in How To and Technical Support
Engagement survey

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1 year ago
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james.perezEarly Contributor
asked in How To and Technical Support
I have changed positions. I would like to see results from my new position

Hello, I am now the VPHR at HCA Florida Putnam Hospital.  Can my record bed tied to that facility now?

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1 year ago
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tania.m.kileyEarly Contributor
asked in How To and Technical Support
Employee unable to take survey

I have an employee who just returned from a Leave of Absence and is unable to take survey.  When he clicks to take the survey, he sees the message “Successfully Logged Out” immediately after he logged in.  How can this be resolved?  Thank you.

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1 year ago
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nadejda.poleacovEarly Contributor
asked in How To and Technical Support
Heat Map with team size

Hi, how can I generate a heatmap based on the team sizes? Thanks,N

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1 year ago
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troy.bruderEarly Contributor
asked in How To and Technical Support
Where did all my actions go!?!?!

Help!  I just spent over an hour with my team presenting our survey results.  we selected 3 focus areas and manually created 2-3 follow-up activities for each.  When we were done, I clicked on the DONE button but now i cannot find any of those activities. Help! troy.bruder@volvo.com

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1 year ago
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shahed_alRenowned Participant
asked in How To and Technical Support
360 Will not allow me to schedule the dates I want

Hi, Lately, when I attempt to create 360s, I notice I am prevented from selecting the dates I want. The error I get is “Rater Selection End Date, Cycle Close Date, and reminders must be after Cycle Start Date, with the delivery start time before the end time. Please verify selected dates and reminders.” even when I am meeting these criteria.  

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1 year ago
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MuruEarly Contributor
asked in How To and Technical Support
unable to view the dashboards

Unable to view the dashboard and it's redirecting to the logout page after entering the credentials.

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1 year ago
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sandrine.gramussetEarly Contributor
asked in How To and Technical Support
criteria for the report

Can we get the same analysis, not per team of more than 8 eople but per HP location where we have more that 8 people. 

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1 year ago
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karen.leungEarly Contributor
asked in How To and Technical Support
Unable to start survey

When I clicked on the ‘Get Started’ link, it sent me to the "Thank You" page.   Please reopen it for me so I can enter my inputs.

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1 year ago
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angel.metellus-jacquesRenowned Participant
asked in How To and Technical Support
Example of "simple math"? Score suppression

In a few of the resources, it states suppression is necessary “to prevent guessing the scores of respondent groups with insufficient data using simple math...”. Does someone have an example of this simple math? I feel like I fully understood the suppression guidelines, until I hear/see this statement. Does someone have an example they could share? We’ve already gotten questions about this from our managers.Thanks! Angel

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1 year ago
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mgaynorEarly Contributor
asked in How To and Technical Support
Changing an Employee Number

We have a few employees who had left the company and then come back. That said, when we do a rehire in our HRIS system, they keep the email alias they had but it does not give them the same employee number… it generates a new one. This is causing issues with uploading users and the manager hierarchy. I had tried my glint version of “turning off and on” - deactivate the employee(s) does not work/ nor does reactivating them. How do I change/update an employee’s “employee number” in Glint?

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1 year ago
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