How To and Technical Support

  • 444 Topics
  • 661 Replies

444 Topics

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lbelavaRenowned Participant
asked in How To and Technical Support

360 report

Hi, I would like to ask what happens if one of the raters category in 360 won’t meet the confidentiality threshold - would their answers be suppressed into All but self results, but detailed results for this category won’t be available? Also, their comments won’t be shown at all?Thank you!

2
L
6 months ago
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ian.cliffordEarly Contributor
asked in How To and Technical Support

Variance/ Standard deviation within survey scores

Can Glint provide standard-deviation within a particular survey question score/ overall score?  The standard deviation would help determine the extent to which a group are answering questions consistently. E.g. Given two groups of 100 people, both with a mean of 60 but a standard deviation of 10 vs 20, this would give insight that the average difference from the mean is small in group 1 and large in group 2 indicating consistency of opinion in group 1 and a wide variety of opinion in group 2. Currently, it seems, there is no way to get this insight in Glint except by breaking the groups out into smaller groups.Thanks

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M
6 months ago
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habib.bennourEarly Contributor
posted in How To and Technical Support

No results displayed

Hi,Today is the deadline for the Glint survey. But even though 11 members of my team have already sent the survey, I can't see any results. I only see "You have no feedback history". Can you please check and let me know why no results are shown yet? 

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H
6 months ago
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silvia.corteseEarly Contributor
asked in How To and Technical Support

how can I see tickets updates?

I asked for support last week and I received an e-mail with the ticket code and the notice of its updates. How can I see this updates? I have no related links. 

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S
6 months ago
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kennesha.hartRenowned Participant
asked in How To and Technical Support

Login Access

Previously when we have sent out surveys employees can access the link from their work emails with no problem. We launched our survey yesterday and unless you are a people manager with SSO access you cannot access the survey. All of our employees access is listed as none...but I can’t update it and not sure if that will fix the problem.

1
j_weiner
6 months ago
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anuradha.satputeRenowned Participant
asked in How To and Technical Support

Survey questions export file is showing old questions too

Hello, I have edited our survey and deleted many old questions. Still they are showing up on the export. Can you advise how I can correct the file just to show current survey questions?

1
j_weiner
6 months ago
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kmayEarly Contributor
asked in How To and Technical Support

Branching or Conditional Questions

Is there a way to make questions conditional or branch them. For example, if someone answers Yes the next question they’ll get is #2, but if they answer No, they will skip to #4/

5
C
6 months ago
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kjerstigRenowned Participant
asked in How To and Technical Support

Score improvement

Is there a guideline as to how much the esat score is expected to improve from one survey to the next based on where on the scale your score is?

1
j_weiner
7 months ago
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alphonso.vanlowEarly Contributor
asked in How To and Technical Support

I am in HR but cannot see results

My name is Alphonso Vanlow and I am the HR partner for 3 organizations within Enterprise Services. I am unable to see business results for the latest (march 2023) survey but my counterparts do have access. Please provide some assistance 

1
j_weiner
7 months ago
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dominic.mongilloEarly Contributor
posted in How To and Technical Support

How do I begin a 360 Survey?

I am trying to initiate a 360 Survey.  This is my first time ever doing this activity and I don’t know how to initiate it.  Do I need to register?  

2
D
7 months ago
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sharon.pateEarly Contributor
asked in How To and Technical Support

User Guide

Hello: I am searching for a user guide so that I can learn how to navigate Glint to view information and extract data for the region I support.

2
S
7 months ago
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kohallEarly Contributor
asked in How To and Technical Support

How do you run a report by job title?

This view: 

2
K
7 months ago
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tjones-phgEarly Contributor
asked in How To and Technical Support

Issues with adding generic survey link login fields

We have followed the instructions for adding the generic login fields and labels and continuously get a Try again when trying to import the labels. There is no other error information so we can’t determine what we aren’t doing correctly. Thx 

1
j_weiner
7 months ago
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dmclaughlinEarly Contributor
asked in How To and Technical Support

Is there a place where I can view the comments that I submitted on a survey?

i would like to review my previous comments. Is there a place that I can retrieve my own comments from a survey that I submitted?

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N
7 months ago
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christopher.johnsonEarly Contributor
asked in How To and Technical Support

Reporting - Combining Manager Results

I saw a question out here about wanting to combine results from 2 managers into one report and the result was that a Zendesk ticket had to be open but there was no response as to whether it could be done.  We have a similar need where we have multiple managers that do not have enough directs to get reporting (they report to different managers), so they wanted to combine their teams results so they could get perspectives.  One was that they wanted to see how their population in Canada is doing.  Can someone let me know if that is possible or if I need to open a special request to do so?

1
j_weiner
7 months ago
A
adi.gonenEarly Contributor
asked in How To and Technical Support

What is global 2020

What is global 2020 in the benchmark setup- what industries does it include? locations? companies?

3
j_weiner
7 months ago
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adi.gonenEarly Contributor
asked in How To and Technical Support

which benchmark plan are we on?

Hi Can you please advise, for Tufin, what benchmark are the results compared to.We do not know what was agreed with you previously. ThanksAdi GonenHR Tufin

1
j_weiner
7 months ago
A
Antony HutchingsRenowned Participant
asked in How To and Technical Support

Highlight all managers where Feedback is an opportunity

Hello, we have just run our first engagement survey and I am looking at one of our business units where it is showing on the heatmap that Feedback is a theme as an opportunity, and we’d like to propose targeted feedback training to upskill the managers.How do I generate a report of all the managers within a certain area, from who Feedback is an opportunity? Throughout the entire hierarchy. 

1
j_weiner
7 months ago
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maura.whelanRenowned Participant
asked in How To and Technical Support

User Roles: How to create a user role for access to a specific location/function e.g. Access to 'France' or to 'Finance' only.

Hi All - Can you explain if it’s possible to create user roles with location/function specific access?I want to give the HRBP for France, access to France only, and the HRBP for Global Finance, access to Finance only. Is this possible? ThanksMaura

5
j_weiner
8 months ago
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naga.j.vejallaEarly Contributor
asked in How To and Technical Support

Action plan

Can I still create an action plan even if I did not have enough respondents?

1
j_weiner
8 months ago
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dmainardisEarly Contributor
asked in How To and Technical Support

Viewing question details in heat map report

Hi - is there a way I can download the heatmap report and include the detail of each question?At the moment I am just seeing the category e.g. “Wellbeing”.Is there a way I can download the report with the detail of the question behind the category e.g. the question behind “Wellbeing” could be “How are you doing?”It just so happens I have multiple questions behind a category.This information is available in the platform when hovering, but I can’t seem to get it in a report.The example output I’m looking for:  Demographic 1 Demographic 2 Wellbeing (How are you doing?)     Wellbeing (How do you feel about tomorrow?)      Thanks in advance! 

9
vicki.boyton
8 months ago
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natalie.wolfsonEarly Contributor
asked in How To and Technical Support

Getting suppressed data

Hello, One of my internal customers is asking for her 360 survey data. While she can see her manager’s feedback (this is the only rater category where she met the threshold for confidentiality) she wants to see the rest. I explained to her that that data is suppressed and even I can’t see it, as an administrator. However, she is asking me to submit this request to Glint. Is there any way for her to get data from the other rater categories - even just open-ended feedback?  Thanks, Natalie

2
K
8 months ago
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rachel.mccannEarly Contributor
asked in How To and Technical Support

URGENT HELP

Hi - where can I find a phone number for Glint support?

1
j_weiner
8 months ago
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jen.lacewellEarly Contributor
asked in How To and Technical Support

Glint 360 Rater Category Error

I am trying to create custom rater categories and it keeps populating an error “feedback.admin.error.errorAddingRaterCategory”. There is currently only 4 rater categories currently, so adding additional categories should not be an issue. 

1
j_weiner
8 months ago
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mfarnoRenowned Participant
asked in How To and Technical Support

Are a manager's survey responses included in their dashboard?

Sort of a wonky question, but we have heard this from a few leaders. 

2
L
9 months ago
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