How To and Technical Support

  • 394 Topics
  • 600 Replies

394 Topics

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alphonso.vanlowEarly Contributor
asked in How To and Technical Support

I am in HR but cannot see results

My name is Alphonso Vanlow and I am the HR partner for 3 organizations within Enterprise Services. I am unable to see business results for the latest (march 2023) survey but my counterparts do have access. Please provide some assistance 

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j_weiner
1 month ago
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dominic.mongilloEarly Contributor
posted in How To and Technical Support

How do I begin a 360 Survey?

I am trying to initiate a 360 Survey.  This is my first time ever doing this activity and I don’t know how to initiate it.  Do I need to register?  

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1 month ago
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sharon.pateEarly Contributor
asked in How To and Technical Support

User Guide

Hello: I am searching for a user guide so that I can learn how to navigate Glint to view information and extract data for the region I support.

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1 month ago
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kohallEarly Contributor
asked in How To and Technical Support

How do you run a report by job title?

This view: 

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K
1 month ago
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tjones-phgEarly Contributor
asked in How To and Technical Support

Issues with adding generic survey link login fields

We have followed the instructions for adding the generic login fields and labels and continuously get a Try again when trying to import the labels. There is no other error information so we can’t determine what we aren’t doing correctly. Thx 

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j_weiner
1 month ago
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dmclaughlinEarly Contributor
asked in How To and Technical Support

Is there a place where I can view the comments that I submitted on a survey?

i would like to review my previous comments. Is there a place that I can retrieve my own comments from a survey that I submitted?

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1 month ago
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christopher.johnsonEarly Contributor
asked in How To and Technical Support

Reporting - Combining Manager Results

I saw a question out here about wanting to combine results from 2 managers into one report and the result was that a Zendesk ticket had to be open but there was no response as to whether it could be done.  We have a similar need where we have multiple managers that do not have enough directs to get reporting (they report to different managers), so they wanted to combine their teams results so they could get perspectives.  One was that they wanted to see how their population in Canada is doing.  Can someone let me know if that is possible or if I need to open a special request to do so?

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j_weiner
1 month ago
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adi.gonenEarly Contributor
asked in How To and Technical Support

What is global 2020

What is global 2020 in the benchmark setup- what industries does it include? locations? companies?

3
j_weiner
1 month ago
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adi.gonenEarly Contributor
asked in How To and Technical Support

which benchmark plan are we on?

Hi Can you please advise, for Tufin, what benchmark are the results compared to.We do not know what was agreed with you previously. ThanksAdi GonenHR Tufin

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j_weiner
1 month ago
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Antony HutchingsEarly Contributor
asked in How To and Technical Support

Highlight all managers where Feedback is an opportunity

Hello, we have just run our first engagement survey and I am looking at one of our business units where it is showing on the heatmap that Feedback is a theme as an opportunity, and we’d like to propose targeted feedback training to upskill the managers.How do I generate a report of all the managers within a certain area, from who Feedback is an opportunity? Throughout the entire hierarchy. 

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j_weiner
1 month ago
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rcoomberEarly Contributor
asked in How To and Technical Support

Can Global Benchmarks be drilled down to country/region?

When choosing a Global benchmark as our first survey, we are curious if we can then drill down to combine the results just for Canada/USA in one view… or do we have to choose North America? We have no locations in Mexico - Only Canada and USA and want to view only Canada and USA comparisons.  Also, can we see Canada/USA together or do we have to select them separately? thanks in advance

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2 months ago
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maura.whelanRenowned Participant
asked in How To and Technical Support

User Roles: How to create a user role for access to a specific location/function e.g. Access to 'France' or to 'Finance' only.

Hi All - Can you explain if it’s possible to create user roles with location/function specific access?I want to give the HRBP for France, access to France only, and the HRBP for Global Finance, access to Finance only. Is this possible? ThanksMaura

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j_weiner
2 months ago
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naga.j.vejallaEarly Contributor
asked in How To and Technical Support

Action plan

Can I still create an action plan even if I did not have enough respondents?

1
j_weiner
2 months ago
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dmainardisEarly Contributor
asked in How To and Technical Support

Viewing question details in heat map report

Hi - is there a way I can download the heatmap report and include the detail of each question?At the moment I am just seeing the category e.g. “Wellbeing”.Is there a way I can download the report with the detail of the question behind the category e.g. the question behind “Wellbeing” could be “How are you doing?”It just so happens I have multiple questions behind a category.This information is available in the platform when hovering, but I can’t seem to get it in a report.The example output I’m looking for:  Demographic 1 Demographic 2 Wellbeing (How are you doing?)     Wellbeing (How do you feel about tomorrow?)      Thanks in advance! 

9
vicki.boyton
2 months ago
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natalie.wolfsonEarly Contributor
asked in How To and Technical Support

Getting suppressed data

Hello, One of my internal customers is asking for her 360 survey data. While she can see her manager’s feedback (this is the only rater category where she met the threshold for confidentiality) she wants to see the rest. I explained to her that that data is suppressed and even I can’t see it, as an administrator. However, she is asking me to submit this request to Glint. Is there any way for her to get data from the other rater categories - even just open-ended feedback?  Thanks, Natalie

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K
2 months ago
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rachel.mccannEarly Contributor
asked in How To and Technical Support

URGENT HELP

Hi - where can I find a phone number for Glint support?

1
j_weiner
2 months ago
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jen.lacewellEarly Contributor
asked in How To and Technical Support

Glint 360 Rater Category Error

I am trying to create custom rater categories and it keeps populating an error “feedback.admin.error.errorAddingRaterCategory”. There is currently only 4 rater categories currently, so adding additional categories should not be an issue. 

1
j_weiner
2 months ago
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tania.m.kileyEarly Contributor
asked in How To and Technical Support

Employee unable to take survey

I have an employee who just returned from a Leave of Absence and is unable to take survey.  When he clicks to take the survey, he sees the message “Successfully Logged Out” immediately after he logged in.  How can this be resolved?  Thank you.

3
j_weiner
2 months ago
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liana.hessRenowned Participant
asked in How To and Technical Support

What is the difference between Exec Summary and Executive Summary Report?

What is the difference between Exec Summary and Executive Summary Report? When I compared side by side, there was no noticeable difference. Do you need both as they feed in from the system or can we eliminate one as there may be confusion.

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3 months ago
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mfarnoRenowned Participant
asked in How To and Technical Support

Are a manager's survey responses included in their dashboard?

Sort of a wonky question, but we have heard this from a few leaders. 

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3 months ago
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liana.hessRenowned Participant
asked in How To and Technical Support

Is there a way to delete certain content resources that are not relevant to our company specifically?

I am reviewing all of the suggested learning videos under content resources and don’t see a way to delete if the content is not applicable. Is there a way to delete or hide certain videos, so only applicable videos to our company show up under suggested learnings regarding focus areas? Thanks in advance for your help!-Liana Hess

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j_weiner
3 months ago
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maile.alauEarly Contributor
asked in How To and Technical Support

Using Cycles for Pulse Programs

Is there a tutorial somewhere on how to use cycles for Pulse Programs? I just noticed it’s an option and we’ve been discussing this at my office.Thank you!

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j_weiner
3 months ago
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mahendra.prabhuvEarly Contributor
asked in How To and Technical Support

Need access to view report for my LOB

h

1
j_weiner
3 months ago
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alejandra.zamudioEarly Contributor
asked in How To and Technical Support

Calculation

How is favorability calculated? 

1
j_weiner
3 months ago
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valori.borlandEarly Contributor
asked in How To and Technical Support

Capturing comments for a team of 8 in a pulse survey

I need help in understanding when we want to conduct a mini “pulse” survey off-cycle (ad-hoc) for one specific department, in this case the Marketing team at our corporate office which has a team of only 8 people, what happens to their comments?  Do we have the ability to view any comment they submit with their survey? I’m aware that in order for a department, group, or team of people to have any engagement data associated with their department, we need a minimum of 5 respondents.  For comments to be associated with that team or department, there must be a minimum of 10 respondents.  If that team has only 8 people take the survey, we will see engagement data for them, but any comments submitted from those 8 individuals would be “grouped” into the all community comments – department will reflect “suppressed” for confidentiality purposes. 

1
j_weiner
4 months ago
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