How To and Technical Support

  • 444 Topics
  • 661 Replies

444 Topics

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rcoomberEarly Contributor
asked in How To and Technical Support

Can Global Benchmarks be drilled down to country/region?

When choosing a Global benchmark as our first survey, we are curious if we can then drill down to combine the results just for Canada/USA in one view… or do we have to choose North America? We have no locations in Mexico - Only Canada and USA and want to view only Canada and USA comparisons.  Also, can we see Canada/USA together or do we have to select them separately? thanks in advance

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1 month ago
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karin.ahlback.hernerEarly Contributor
asked in How To and Technical Support

Answer

Hi, I would like to ask which answers we put in the GLINT. To be more specific, what does 1 stand for? I know; very negative=1 and extremly good =5But how did we explain it in the GLINT survey? 1-2-3-4-5Many thanks in advance! Best regards Karin 

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1 month ago
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paulina.zimniaktobolaEarly Contributor
asked in How To and Technical Support

Incorrect number of staff

Hi,My Glint survey says i have 17 team members to fill in the survey, when in reality i have less people as my direct reports in my organisation. Is there any chance to validate your data vs Workday? Can i check somewhere what people are counted to the 17 number? Can we correct it, so i have reall results?ThanksPaulina

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1 month ago
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evelina.dirmaiteEarly Contributor
asked in How To and Technical Support

Reports

Hi, is it possible to have in one report that compares data from one survey to another, but different teams scores? For example, I want to take last years survey and one team score and compare it with this years survey results of another team. To have everything in one report and to see difference from one year to another?

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1 month ago
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bekah.andersonEarly Contributor
asked in How To and Technical Support

Onboarding Survey Comparison Data

I am trying to pull numbers from our 45-day onboarding survey and I need help understanding the data comparison data. I have my overall Onboarding eSat as my main metric of the survey in which I have benchmark comparison and a date comparison. I have attached an image to showcase what I am seeing. I would understand if instead of vs April it said vs July as July is 90 days previous from today (October 12th, 2023), but my date comparison shows April. When I toggle to the Last 30 days, it changes to vs August. Again, I would assume last 30 days from today would be September. Any help or insight to help me understand this is much appreciated! Thank you! 

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1 month ago
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danillo.santosEarly Contributor
asked in How To and Technical Support

My Team Results

I dont see my team results as it was in the past. 

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1 month ago
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rory.ogallagherEarly Contributor
asked in How To and Technical Support

Not enough data to see results even with company-wide permissions

I can no longer see the global Exit survey data for my company. When I first come in, it tells me my team is too small and then if I try to run a report and change the date range to all 2023 I get some data but still much less than I would expect for the whole company. I still have company wide access to the other survey programs. Is there something my admin has to change here? 

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1 month ago
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matthew.mccallEarly Contributor
asked in How To and Technical Support

Creating/Starting 30-Day Surveys?

Hello,I’d like to create 30-Day surveys for new hires.  I’m not sure where to start within the portal.  Help!

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1 month ago
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debra.robinson1Early Contributor
asked in How To and Technical Support

how can i print a survey completion record

is it possible to print a completion from a survey that i have done?  

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1 month ago
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ksutterEarly Contributor
asked in How To and Technical Support

Login Guidance

I requested a password update but have not received it. Can you reach out to me via email ksutter@westlandinsurance.ca 

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1 month ago
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fabien.petitpiedEarly Contributor
posted in How To and Technical Support

Engagement survey

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1 month ago
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james.perezEarly Contributor
asked in How To and Technical Support

I have changed positions. I would like to see results from my new position

Hello, I am now the VPHR at HCA Florida Putnam Hospital.  Can my record bed tied to that facility now?

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1 month ago
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tania.m.kileyEarly Contributor
asked in How To and Technical Support

Employee unable to take survey

I have an employee who just returned from a Leave of Absence and is unable to take survey.  When he clicks to take the survey, he sees the message “Successfully Logged Out” immediately after he logged in.  How can this be resolved?  Thank you.

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1 month ago
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nadejda.poleacovEarly Contributor
asked in How To and Technical Support

Heat Map with team size

Hi, how can I generate a heatmap based on the team sizes? Thanks,N

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1 month ago
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troy.bruderEarly Contributor
asked in How To and Technical Support

Where did all my actions go!?!?!

Help!  I just spent over an hour with my team presenting our survey results.  we selected 3 focus areas and manually created 2-3 follow-up activities for each.  When we were done, I clicked on the DONE button but now i cannot find any of those activities. Help! troy.bruder@volvo.com

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1 month ago
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shahed_alRenowned Participant
asked in How To and Technical Support

360 Will not allow me to schedule the dates I want

Hi, Lately, when I attempt to create 360s, I notice I am prevented from selecting the dates I want. The error I get is “Rater Selection End Date, Cycle Close Date, and reminders must be after Cycle Start Date, with the delivery start time before the end time. Please verify selected dates and reminders.” even when I am meeting these criteria.  

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1 month ago
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MuruEarly Contributor
asked in How To and Technical Support

unable to view the dashboards

Unable to view the dashboard and it's redirecting to the logout page after entering the credentials.

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2 months ago
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sandrine.gramussetEarly Contributor
asked in How To and Technical Support

criteria for the report

Can we get the same analysis, not per team of more than 8 eople but per HP location where we have more that 8 people. 

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2 months ago
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karen.leungEarly Contributor
asked in How To and Technical Support

Unable to start survey

When I clicked on the ‘Get Started’ link, it sent me to the "Thank You" page.   Please reopen it for me so I can enter my inputs.

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2 months ago
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angel.metellus-jacquesEarly Contributor
asked in How To and Technical Support

Example of "simple math"? Score suppression

In a few of the resources, it states suppression is necessary “to prevent guessing the scores of respondent groups with insufficient data using simple math...”. Does someone have an example of this simple math? I feel like I fully understood the suppression guidelines, until I hear/see this statement. Does someone have an example they could share? We’ve already gotten questions about this from our managers.Thanks! Angel

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2 months ago
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mgaynorEarly Contributor
asked in How To and Technical Support

Changing an Employee Number

We have a few employees who had left the company and then come back. That said, when we do a rehire in our HRIS system, they keep the email alias they had but it does not give them the same employee number… it generates a new one. This is causing issues with uploading users and the manager hierarchy. I had tried my glint version of “turning off and on” - deactivate the employee(s) does not work/ nor does reactivating them. How do I change/update an employee’s “employee number” in Glint?

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2 months ago
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mbernathRenowned Participant
asked in How To and Technical Support

How do I delete Comments as an Admin

We want to delete specific comments from a recently closed survey, how do we do this?

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3 months ago
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crandolphRenowned Participant
asked in How To and Technical Support

Word or PDF version of Post-Survey Act Conversation Worksheet

The below is a screenshot of the ACT conversation post-survey worksheet that is included in the PowerPoint export of survey results. Is there a Word or PDF version of this document so our leaders can take notes in the form? 

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3 months ago
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eric.alpinEarly Contributor
asked in How To and Technical Support

Alternatives to Matrix Question

We are planning to launch a survey with several matrix-style questions but understand this is not a current functionality in Glint. We are open to ideas as to how to get around this but can’t think of any alternative other than breaking out each matrix option to be its own question.Thanks for any suggestions!

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3 months ago
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maria.ladusaneEarly Contributor
asked in How To and Technical Support

Can't see my 360 feedback

Hello,I cannot see my 360 Feedback results. When I load the page, I get an error message though the Feedback banner is still available but not clickable. What can I do from here? Who can see my feedback?   

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3 months ago
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