How To and Technical Support
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When choosing a Global benchmark as our first survey, we are curious if we can then drill down to combine the results just for Canada/USA in one view… or do we have to choose North America? We have no locations in Mexico - Only Canada and USA and want to view only Canada and USA comparisons. Also, can we see Canada/USA together or do we have to select them separately? thanks in advance
Hi,My Glint survey says i have 17 team members to fill in the survey, when in reality i have less people as my direct reports in my organisation. Is there any chance to validate your data vs Workday? Can i check somewhere what people are counted to the 17 number? Can we correct it, so i have reall results?ThanksPaulina
Hi, is it possible to have in one report that compares data from one survey to another, but different teams scores? For example, I want to take last years survey and one team score and compare it with this years survey results of another team. To have everything in one report and to see difference from one year to another?
I am trying to pull numbers from our 45-day onboarding survey and I need help understanding the data comparison data. I have my overall Onboarding eSat as my main metric of the survey in which I have benchmark comparison and a date comparison. I have attached an image to showcase what I am seeing. I would understand if instead of vs April it said vs July as July is 90 days previous from today (October 12th, 2023), but my date comparison shows April. When I toggle to the Last 30 days, it changes to vs August. Again, I would assume last 30 days from today would be September. Any help or insight to help me understand this is much appreciated! Thank you!
I can no longer see the global Exit survey data for my company. When I first come in, it tells me my team is too small and then if I try to run a report and change the date range to all 2023 I get some data but still much less than I would expect for the whole company. I still have company wide access to the other survey programs. Is there something my admin has to change here?
Help! I just spent over an hour with my team presenting our survey results. we selected 3 focus areas and manually created 2-3 follow-up activities for each. When we were done, I clicked on the DONE button but now i cannot find any of those activities. Help! email@example.com
Hi, Lately, when I attempt to create 360s, I notice I am prevented from selecting the dates I want. The error I get is “Rater Selection End Date, Cycle Close Date, and reminders must be after Cycle Start Date, with the delivery start time before the end time. Please verify selected dates and reminders.” even when I am meeting these criteria.
In a few of the resources, it states suppression is necessary “to prevent guessing the scores of respondent groups with insufficient data using simple math...”. Does someone have an example of this simple math? I feel like I fully understood the suppression guidelines, until I hear/see this statement. Does someone have an example they could share? We’ve already gotten questions about this from our managers.Thanks! Angel
We have a few employees who had left the company and then come back. That said, when we do a rehire in our HRIS system, they keep the email alias they had but it does not give them the same employee number… it generates a new one. This is causing issues with uploading users and the manager hierarchy. I had tried my glint version of “turning off and on” - deactivate the employee(s) does not work/ nor does reactivating them. How do I change/update an employee’s “employee number” in Glint?
We are planning to launch a survey with several matrix-style questions but understand this is not a current functionality in Glint. We are open to ideas as to how to get around this but can’t think of any alternative other than breaking out each matrix option to be its own question.Thanks for any suggestions!
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