How To and Technical Support
- 354 Topics
- 534 Replies
Hi Glint team!As we are doing our last checks before we launch our survey October 3rd, we wanted to ensure the benchmarking for our upcoming survey would be specifically measured against the “Technology Industry” benchmark group.Can you advise as to how we ensure this is the benchmark selected?Thanks!
I have a few questions about using a generic link for our Survey. Since we will be sending the survey via the URL – do we still need a distribution list? We are worried about enabling the survey and then having it sent to everyone. Do we need to enable it and/or approve it in order to gain access via the URL? Is there a way to preview the survey without enabling it?
Hi, I was wondering if the surveys had a timeout for the sessions? Our team members frequently have to take calls and if they start the survey and come back to the still open page, are they able to continue it at all? Or does it log them out after 20mins of inactivity for example? Thanks,Cait
Location: Kaiser Gilroy medical officesAFM & specialtiesmanager: Angela Riverawhat percentage have completed the people pulse survey. Also, can you confirm for me that my understanding is correct that the people pulse is posted twice a year (open for everyone to take). If an employee has completed their people pulse earlier this year, it counts towards the completion percentage, and do not need to complete again. Is that correct?
Help! We have deployed and closed our survey. Three days later we received an email from an employee stating that they never received any of the invites to take the survey. Do we have the option to add her now and deploy the survey onl to her without causing disruption or population-facing “nudges” to go out to everyone? We have not sure the results yet and so this would not cause a confidentiality issue from that perspective.
When trying to view a manager’s rollup, I’m seeing an error of: "invalid manager hierarchy detected". But the employee has a manager listed and the manager ID matches the employee ID of the manager.This is effecting an entire department’s ability to track progress and eventually view results.How do I correct this in an active survey?I have an email to support, but haven’t received a response.
HI all, our company started new survey just recently. I would like to ask - is there a way to see preliminary results (particularly I am interested in number of people those already completed survey vs. number who didn’t) for my team?Thanks in advance,Marian
Hi all, did it ever happen to you that the comments are not showing?One of my team members is saying that the comments never showed up but the responses are there.At first the comment was blocked due to “characters limit reached” and later on it went through but did not appear. Could it be that the length of the comment somehow stopped it from showing?
Hello, One of my internal customers is asking for her 360 survey data. While she can see her manager’s feedback (this is the only rater category where she met the threshold for confidentiality) she wants to see the rest. I explained to her that that data is suppressed and even I can’t see it, as an administrator. However, she is asking me to submit this request to Glint. Is there any way for her to get data from the other rater categories - even just open-ended feedback? Thanks, Natalie
How can one extract an actions report of created in Glint per manager per country as I am trying to create a dashboard peer country and per manager and view all actions of 258 managers
How can one extract an actions report of created in Glint per manager per country as I am trying to create a dashboard peer country and per manager and view all actions of 258 managers. is it possible Thank you Diamantina
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