How To and Technical Support

  • 444 Topics
  • 661 Replies

444 Topics

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shane.rogerEarly Contributor
asked in How To and Technical Support

Participation Overview

Why can't I see the participation during the survey? Many locations are blank. My understanding is that if it’s below 5 respondents, data will not populate. Is that accurate?

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4 months ago
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tanvi.dharmarhaEarly Contributor
asked in How To and Technical Support

Why does engagement score not reflect in my dashboard?

I have 5 out 6 responders but my engagement score is not shown, it is displaying as hyphen (--). However individual questions scores are listed with values compared to last survey and compared to benchmark. Only aggregated engagement score is not shown, It looks like a bug to me, can the team look into it.  

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4 months ago
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norazamy.ramliEarly Contributor
asked in How To and Technical Support

Upload Employee Data

I tried to upload my employees data to the one of our company program on Glint. But after successfully upload the file (CSV FORMAT), unfortunately only 6 out on 15 appears on the platform. May I know what is the reason?

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j_weiner
4 months ago
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liana.hessRenowned Participant
asked in How To and Technical Support

What is the difference between Exec Summary and Executive Summary Report?

What is the difference between Exec Summary and Executive Summary Report? When I compared side by side, there was no noticeable difference. Do you need both as they feed in from the system or can we eliminate one as there may be confusion.

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4 months ago
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tammy.tuckEarly Contributor
asked in How To and Technical Support

Login for Survey Results

I'm not able to login to see survey results.  It refers me to a link in an email.  I used the link in the power point instructions, given by Jake Armstrong.  I understand he is no longer with the company.

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j_weiner
5 months ago
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kayda.prodgersEarly Contributor
asked in How To and Technical Support

Technical support

Does Glint provide technical support in Hebrew? 

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5 months ago
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bzhangEarly Contributor
asked in How To and Technical Support

Active employee list

Do I need to import a new file every time I need to update active employees? Is there any way I can manually add them one by one?

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5 months ago
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shutter1Early Contributor
asked in How To and Technical Support

Glint responses 4/2023

Good morning. Can I please get a copy of my Glint responses for the JHSCS 4/2023? 

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5 months ago
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karen.harmonEarly Contributor
asked in How To and Technical Support

How to save focus areas.

I've entered focus area and actions twice and it does not appear to be saved. How do I save once I complete.

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5 months ago
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valerie.haydenEarly Contributor
asked in How To and Technical Support

Downloading Option for Alerts

Curious if there is a way to download all of the alerts from a survey in one ppt?  I could not find this option on the site like I have for other reports.  Anyone find a solution for this

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5 months ago
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pgallenRenowned Participant
asked in How To and Technical Support

Post-360 Administration

We are seriously considering a deep investment in GLINT’s 360 tool, however, it would seem that survey results are limited to the individual. Am I right in understanding that as an Admin 1) I cannot output aggregate data of individuals who participated in the 360 program, nor 2) use the GLINT platform to analyze data across an entire cohort (similar to other survey instruments)? It would seem extremely short-sighted of GLINT to create such an amazing tool to not think of the administrative experience, or the robust reporting that this tool could enable. Limiting analysis to an individual is a deal-breaker. Please say it ain’t so!    

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5 months ago
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hassan.aliEarly Contributor
asked in How To and Technical Support

Opportunities and strengths 360 feedback download

I would like to ask how could i download a 360 program report with the opportunity and strengths for all cycle subject employees for 360 feedback. thanks

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5 months ago
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helene.filser-andersonEarly Contributor
asked in How To and Technical Support

Missing rater names in available list

I was not able to select all the raters I was planning to as a few of the individuals’ name and email address was not provided in the search list (company internal individuals). How can this be fixed ?

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6 months ago
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jason.brewerEarly Contributor
asked in How To and Technical Support

How do I see results by manager?

 I only see overall company results but cannot find a filter by manager/leader. I have been given access to compile data on the top performing managers within the organization but cannot find a filter for leaders.

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j_weiner
6 months ago
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rehana.nanjiRenowned Participant
asked in How To and Technical Support

Why is can't I duplicate my programme?

I have a programme in place, and whether it is approved or not, I can’t duplicate it. Is there something I’m missing or is it an access issue? I am an admin so should be able to do everything. The duplicate tab shows up when I hover on the ellipsis but nothing happens when I click it.  Any help would be much appreciated!  

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6 months ago
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randallEarly Contributor
asked in How To and Technical Support

Glint Pulse Survey Results Color Coding

I don’t understand how Glint is deciding to color code results in a pulse survey.  I will see some items in blue, grey, or red and I can’t figure out what dictates the color coding. For example, I have one question with all favorable responses and score of 90 but it is colored red.  Yet I have a different question with all favorable responses and score of 90 that is colored blue.  This doesn’t make sense to me.  Both questions are higher scores than the last survey so both have trended up.  Why is one red and the other blue? I have not been able to find details on this coloring.  Does anyone have more info on this?

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6 months ago
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tenaybarkerEarly Contributor
asked in How To and Technical Support

Managers sharing Glint Results to Team

Can team members get a link to the survey results? Or a copy of what the manager sees

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j_weiner
6 months ago
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franck.chardon17534Early Contributor
asked in How To and Technical Support

how to download a manager report in excel that is not in CSV format

Good day, When i download a manager report in excel, it is putting it in a CSV format that is not workable (all data is downloaded as text in the very first column).Would you know how to get to a normal excel file where data from different fields is populated in different columns?Appreciate your help.thanks, Franck 

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6 months ago
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csawatzkiEarly Contributor
asked in How To and Technical Support

Marked Comments

Dear all I marked some comments with a star. How can I get a view on only those commentswhich are marked by me? ThanksChristian

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6 months ago
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michellesEarly Contributor
asked in How To and Technical Support

Comparing to rated questions

Is there a way to compare the success score against another rated question? I am trying to observe if there is a correlation between the success score and the performance conversation score.

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j_weiner
6 months ago
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rneedhamEarly Contributor
asked in How To and Technical Support

Work-on-behalf of permissions

I lost my work-on-behalf of permissions for Insights. How can I get those back so I can review the results for my org? 

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j_weiner
6 months ago
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cskackEarly Contributor
asked in How To and Technical Support

Statistically significant sample size 5 responses?

I’m struggling to understand how valid the survey data is comparing a group of 5 total responses to a company average. My training in statistics would tell me I don’t have a statistically significant sample size to compare data. 

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j_weiner
6 months ago
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kenrEarly Contributor
asked in How To and Technical Support

How to find Meaningful Work, Empowered, and Energized Scores in Dashboard

How can I find the results for Meaningful Work, Empowered, and Energized for my Team’s results in the current Signals results?The instructions in the deck says - “Meaningful Work, Empowered, & Energized scores: Dashboard -> Scores-> Expand “Thriving” by clicking the arrow to the left of “Thriving” to find these three -> “Score” column.”However, there’s no arrow to the left of “Thriving” and I’ve clicked everywhere else but don’t see these three categories’ scores.

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6 months ago
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skamisakiEarly Contributor
asked in How To and Technical Support

How to update my profile

I’m using my maiden name in business. I’d like to update family name in my profile. How should I do?

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j_weiner
6 months ago
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ketki.ganpuleEarly Contributor
asked in How To and Technical Support

Export data from Multiple Surveys into one report

We have different pulses for onboarding surveys. example 45 day, 90 day, 6 months, 1 year etc. I’m trying to see if the filter can allow you to select more than one survey so when I export the data to spreadsheet, it’ll show the results for the surveys selected with the survey name so we can filter to the survey we want to analyze. this will save us a ton of time instead of having to export each survey result individually.

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j_weiner
6 months ago
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