How To and Technical Support
- 307 Topics
- 466 Replies
I am trying to enter my goals from MAY 2022 Glint Pulse. The topic chosen was communication. That had been a goal in May 2021 so all of the old action items show up. Also, when I choose communication - it only gives the option to edit not to choose it. Then when I select edit - the old 2021 information is attached to that topic. I had even previously marked that goal as complete. Is there a way to start fresh?
I’m trying to create an onboarding survey where we can check-in with the manager on how well their new hire is doing. Would I set this up as a lifecycle survey like I did for the check-in with the new hire? It would be similar questions and format as what we ask a new hire to complete about their first 30/90 days, but the manager would be completing instead of the new hire.
Hi, Lately, when I attempt to create 360s, I notice I am prevented from selecting the dates I want. The error I get is “Rater Selection End Date, Cycle Close Date, and reminders must be after Cycle Start Date, with the delivery start time before the end time. Please verify selected dates and reminders.” even when I am meeting these criteria.
Hello, I am an admin in Glint. We released the results of a 360 survey cycle. Now, one of the participants in this cycle who received a report wants to re-open the survey to get feedback from another rater. Another participant who didn’t reach the confidentiality threshold wants to re-open the survey to get feedback from more raters. Can I do this by simply right-clicking their names and selecting “re-open and extend due date”? If so, will they then get a revised report once the new due date hits?
A random question - is it possible to change the order in which comments are displayed in the Comments Report to show the most recent ones first? As far as I can tell they seem to be displayed in date order with the oldest comments first and I like to review the comments while surveys are live so I can bookmark any that are of interest/concern. But as we get thousands of comments to go through, it’s really frustrating to keep scrolling through all the ones I’ve already read to find the most recent ones. Is there a setting where I can change this so I can easily see the most recent comments for each question?If not, could it be added to the enhancement list please to be able to change the default setting?
We’d like the ability to customize the ‘from email address’ when sending surveys out to employees. Our employees are well versed in phishing recognition, and many have flagged our initial surveys as potential spam. In place of the existing email address (Glint <email@example.com>) we’d like to propose that the following is available: (Glint Survey<survey@[yourdomain.com]).That change would increase confidence in user response to surveys, and simplify setup for configuration teams, who can add their domain, rather than whitelisting the glintinc.com domain.Please let me know if anyone has found a way to manage this to date, if not, I’ll push forward with a roadmap enhancement request.
We have recently turned on Focus Areas Reporting for our HRBPs; however, after viewing what they are able to see I don’t feel like this report would provide the information they’re looking for.Is it possible to have our HRBPs be able to view the specific action items/focus areas for each manager that has added them in the Glint platform?
We have had some restructuring where teams have moved under a new manager. Our assumption is that the prior manager will continue to have that team’s historical results in their dashboard, and the new manager will have that team’s results going-forward. Is that true? If so, is there any way to include those historical results in the new team’s dashboard so that we can truly understand trends for the current team structures and compare “apples-to-apples”?
Hi, I am setting up a 360 survey. The reminder email to raters is set to go out 6 days before the due date. However, for some reason, the rater email text that shows on the right panel says it will go out 14 days before the due date. Please see attached. Should I be concerned that the email will go out 14 days before the due date instead of 6?Thanks, Natalie
I used the manager hierarchy filter under reports to pull a manager’s results. I believe I selected her direct reports and their teams. The report shows 9 responses (9 out of 10) and a score of 75 (-5 from last survey). I then used the reports to manager ID filter and see 8 (8 of 9) responses and a score of 72(-18)Will you explain what each of these report pulls and how I see such a discrepancy in the results. I am guessing the manager is NOT included in the reports to manager ID report.
Is there an ability to create a heatmap that compares a single survey item across two demographics in rows and columns? For example, I would like to compare only engagement scores for gender across departments in one heatmap view. Based on training, it looks like you can only view one demographic in against all survey items in rows.Is this functionality available, and if not would it be possible to include in the future?
Two limitations with Glint are the lack of reporting API for summary data to connect in our HR Data Warehouse and native integration into Slack (we use Slack over Teams at our organization). Exporting CSV files individually is not scalable with the our org size and the frequency at which we are using lifecycle (onboarding, pulse, exit). This creates an extensive amount of work to get the various views of data exported manually. We desire to centralize our summary/aggregate results data into our HR Data Mart, which is commonplace for most HR tech today. For Slack, it is a modern way to meet organizations where they are with internal communication tools (in addition to text) and would be an awesome as another channel beyond email. Are these items currently on the Glint product roadmap? Overall, I love the Glint product but these two major limitations from competitors such as Peakon Thank you!
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