Replies like “will message u” or “I will reach out” are no good for a FAQ. Thousands of people come here looking for an answer, so providing a secret answer on a private backchannel to just one customer at a time is useless to the vast majority of us. You need to provide an answer that generically helpful. Here is an example:“To see the results of your team’s survey, login to glintinc.com and click on the My Pulses link.If there are survey results available, they will appear in a box at the top entitled “My Pulse Results”.|If there is no such box, then the survey may not have closed yet, or you may not have received a sufficient number of responses. Click on “Status” to see the reason.”^That example is entirely fictitious, but it would be really good if the UI DID in fact give some indication of why there are no results available. There should be a status button we can click. There should be a message explaining the survey is still open, so results will be available only after
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