Hi Timmy-I happened to click on this thread and noticed you never really got a reply to your second question. I’d be happy to share my own experience discussing the scores with our internal leadership because I think it was well-understood. I simply described the normalized scores as (in your example) “66 out of 100”, and explained that these scores were just the 5-point answer scare, scaled up to 100, where 1=0, 2=25, 3=50, 4=75, 5=100. This approach to explaining the scores seemed to clear it up for everyone, and where I was initially a skeptic like you, I did find as bcolver suggests that having a single number to track over time and compare across areas is really helpful….with the distribution of scores being helpful when diving into specific areas. Hope this helps you and others viewing this thread.
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