Thanks Judy. So if I am understanding you correctly, it is each keyword and phrase in a response that is counted toward the numerator and denominator totals when calculating sentiment percentages? Meaning that if commenter #1 said something like: “The manager is excellent, a strong leader. I appreciate the flexibility and good communication provided.” and commenter #2 said something like: “The manager is excellent. However, sometimes she is a poor communicator.” the positive sentiment percentage would be [1(excellent-C1) + 1(strong-C1) + 1(flexibility-C1) + 1(good-C1) + 1(excellent-C2)]/[1(excellent-C1) + 1(strong-C1)+ 1(flexibility-C1) + 1(good-C1) + 1(excellent-C2) + 1(poor-C2)] = 83%. Doesn’t this mean that because commenter 1 stated more “positive” keywords that their response is weighted more heavily in the sentiment percentage calculation than commenter 2 and ultimately a handful of survey respondents may actually be driving the sentiment percentages? In the example I provided, e
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