Hi @timmy.cheung, When we switched over to Glint a few years ago, we had a bit of a learning curve with the new metric. So I know where you’re coming from! Here’s my experience, in case it’s helpful: When it came to talking about overall engagement, we were used to talking percentages (% engaged, % content, % ambivalent, % disengaged), and our primary metric was an average on a 6.00-pt scale. Now, after a few surveys with Glint, our leaders have really embraced the change. We now talk naturally and accurately about “scores”--though, initially I had to really emphasize that the score is not a percentage. The benefits of this approach make it an easy habit to break.Having the max score be 100 is so much easier for us than the way it was before, when the overall metric was still an average score, but out of 6. That made it exceedingly difficult for people to really understand their scores comparatively and/or over time (e.g., is it meaningful to go from 5.28 to 5.59?). The score out of 10
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