"invalid manager hierarchy detected"

  • 14 September 2022
  • 2 replies

When trying to view a manager’s rollup, I’m seeing an error of: "invalid manager hierarchy detected". But the employee has a manager listed and the manager ID matches the employee ID of the manager.

This is effecting an entire department’s ability to track progress and eventually view results.

How do I correct this in an active survey?

I have an email to support, but haven’t received a response.

2 replies

@michelle.bencomo I opened a support ticket for you and will reach out personally to find out why you haven’t heard back. I’m hoping by this time that you have!

Unfortunately my email has been bounced around to different account directors. Hopefully I’ll get to a resolution tonight/tomorrow.