Community videos troubleshooting

  • 29 April 2020
  • 0 replies

Userlevel 7

Hi Glint Community -  we are aware of a newly intermittent issue with videos in the community not playing.  It appears to occur only for some users, some times.  If this is happening to you and you need information from one of our videos, there are 3 workaround options:

  • you should still be able to download the video file (look to the lower right of the video window)
  • You can also read all of the information from the video in the written summary below the file
  • Go to our Training platform by clicking Training in the top level navigation (if you are prompted to log in, it is asking you to log into your Glint platform in order to single sign you on).  A majority of community videos are available in the Platform 101 section.

Please let me know if you are a code master and have troubleshooting recommendations I can try as I investigate this issue.

And thanks to all of you for your patience!

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