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Question

"invalid manager hierarchy detected"

  • September 14, 2022
  • 2 replies
  • 152 views

When trying to view a manager’s rollup, I’m seeing an error of: "invalid manager hierarchy detected". But the employee has a manager listed and the manager ID matches the employee ID of the manager.

This is effecting an entire department’s ability to track progress and eventually view results.

How do I correct this in an active survey?

I have an email to support, but haven’t received a response.

2 replies

  • 0 replies
  • September 14, 2022

@michelle.bencomo I opened a support ticket for you and will reach out personally to find out why you haven’t heard back. I’m hoping by this time that you have!
Judy


  • Author
  • Early Contributor
  • 1 reply
  • September 14, 2022

Unfortunately my email has been bounced around to different account directors. Hopefully I’ll get to a resolution tonight/tomorrow.