How To and Technical Support
- 394 Topics
- 600 Replies
Community videos troubleshooting
Hi Glint Community - we are aware of a newly intermittent issue with videos in the community not playing. It appears to occur only for some users, some times. If this is happening to you and you need information from one of our videos, there are 3 workaround options:you should still be able to download the video file (look to the lower right of the video window)You can also read all of the information from the video in the written summary below the fileGo to our Training platform by clicking Training in the top level navigation (if you are prompted to log in, it is asking you to log into your Glint platform in order to single sign you on). A majority of community videos are available in the Platform 101 section.Please let me know if you are a code master and have troubleshooting recommendations I can try as I investigate this issue.And thanks to all of you for your patience!
Duplicating a Program
A 360 Feedback survey was recently created for us. It is working great. Thank you. My question is I am being asked to create a different 360 survey for individuals with a whole new set of questions. Under the 360 Feedback Program platform, there is an Action button that says I can duplicate the program. Could I use this action to create the individual 360 and add the new questions. I don’t want to mess up our current program.
Is it possible to change demographic data once a survey is live?
We have a live survey and I need to make some corrections to existing participants to append / correct demographic data. Is this possible with a delta file load, and will it affect any existing survey responses? All users have a Glint ID
Operational and functional manager reports
Good morning,we are planning the first launch of our employee engagement survey with Glint, so exciting.In our organization we have several employees that have a direct and a dotted line manager. We worked to have this reflected in Glint and seems to work well as we can now see 1 report for the direct reports of the manager and 1 report for the functional reports. What we cannot see is the aggregation of the 2. Did anyone experience something similar? How did you solve it? Forgot to answer that our HRIS system is Workday. Thank you in advanceBest Regards,Cristina
In some of the Comments - Team/ Manager's name shown as "Suppressed" - May I know is these from the Direct reportees OR from one of members in the hirearchy / Tree
In some of the Comments - Team/ Manager's name shown as "Suppressed" - May I know is these from the Direct reporters OR from one of members in the hierarchy / Tree
I am having trouble understanding drivers we have 3 geolocations US, AUS and Europe the identified drivers for the whole company are 1 change communication 2 decision making 3 action taking however the top two of these are not identified when filtereing on each of the countries, - see table and attached, where is the change communication the highest driver if it is not in the top 3 in any of the countries? or what I am doing incorrectly? I have attached a document with snips of the different driver reports . thanks Global key drivers 1 change communication 2nd decision making 3 action taking US 1 = distress response satisfaction 2nd = patient focus 3rd = recommend service In AUS 1 action taking 2 leadership 3 workload In UK 1 action taking 2nd career 3 quality and safety questions
Multiple Choice Report - Change Filtered Attribute
Hello. I am hoping for some help in navigating reports for a recent ad hoc survey we executed. The survey used solely multiple choice items. Is there a way to change the default attribute that multiple choice question report uses when displaying results? Ours defaults to manager hierarchy. We are interested in sharing reports with our stakeholders that include cutting these data by various attributes (gender, ethnicity, generation, etc.) I know how to change that per item but hoping that there may be a global solution that is much less time consuming. Thank you in advance, Adam
Glint Team Perspective - access to the report
Dear colleagues,I’m Head of P&O Sandoz Belarus, would like to apply to you with the question which I’ve got from our SEC team.Could you, please, check if all respondents of Team Perspective Survey get the final report with team answers. For example, if Compliance Manager is a direct report to country head, the Compliance Manager should receive survey report where he/she participated in. Thank you! Best regards, Tatsiana LaunikovichHead of P&O Sandoz BY T +375 17 370 16 20M +375 29 144 88 79 firstname.lastname@example.org Rep.Office Sandoz Belaruswww.sandoz.com3 Academika Kuprevicha str., 6th floor, office 49 BY-220141 MinskBelarus
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