How To and Technical Support
- 394 Topics
- 600 Replies
Hi - 7 out of 10 of my employees completed the February Employee Signals - above the threshold of 5 to see results. However, when I go to the Reports tab, and click on Comments, I’m told I don’t have enough respondents to see my team’s results. Is there a different response threshold to see comments?
Survey Link in eMail Signature
We have a request to include a link to a customer service survey with one question in eMail signatures. The ‘question’ would be ‘Employee Name delivers a great customer experience.’ As you can see, this replaces [Company Name Uppercase] in the curated Customer Voice question.The goal is to have it be saved as a link in a staff members email signature and/or be able to be sent out by the staff member when they complete work for an internal person and or team. We want it to be personalized and tracked per person and team for reporting progress.Is this doable with the Glint platform? If so, how can we set this up? If not, what do you recommend
Community videos troubleshooting
Hi Glint Community - we are aware of a newly intermittent issue with videos in the community not playing. It appears to occur only for some users, some times. If this is happening to you and you need information from one of our videos, there are 3 workaround options:you should still be able to download the video file (look to the lower right of the video window)You can also read all of the information from the video in the written summary below the fileGo to our Training platform by clicking Training in the top level navigation (if you are prompted to log in, it is asking you to log into your Glint platform in order to single sign you on). A majority of community videos are available in the Platform 101 section.Please let me know if you are a code master and have troubleshooting recommendations I can try as I investigate this issue.And thanks to all of you for your patience!
Previously when we have sent out surveys employees can access the link from their work emails with no problem. We launched our survey yesterday and unless you are a people manager with SSO access you cannot access the survey. All of our employees access is listed as none...but I can’t update it and not sure if that will fix the problem.
not enough respondents
Received the following message: “you don't have enough respondents to see your team's results, but you can view a summary of your broader team's results.” I do not get an option anywhere to do that. How can we look at something to know our feedback was actually collated in a way that someone, at some level in our organization can actually use it?
Choose the date of previous survey to comparison
Hi, In our company in June 2021 had an engagement survey. In January 2022 we had Pulse check (with some of questions, not all). Now we finished full engagement survey. Scores which I see compared to January (general scores) and In questions to January or June (depends on being of this question In January or not). We have some mess In data.Is it possible to settle the data of June 2021 to compare with data of June 2022? (Not including the data of January)
Duplicating a Program
A 360 Feedback survey was recently created for us. It is working great. Thank you. My question is I am being asked to create a different 360 survey for individuals with a whole new set of questions. Under the 360 Feedback Program platform, there is an Action button that says I can duplicate the program. Could I use this action to create the individual 360 and add the new questions. I don’t want to mess up our current program.
How can I remove an admin permission
Hello teamI am trying to remove access user from company admin for an employee who left the company. I don’t know how to do this, even when I click on the name with pencil, there is not delete button availableCan you advise?Thanks in advance for the support, Virginie
How can we export the response status report by name?
Hello, I am an HR member and have administrator permission to this Glint survey.How can I export the report that shows the response status of each user?I woud like to see who has completed the survey and who has not, who are in the middle of responding. Thank you for your help!
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