Hi @shontavia.hornsby - your CSM and Glint Support are working to assist, thanks for posting!

Hi @bcolver . How can an admin relaunch a survey that’s been stopped? I had the same issue as Shontavia presented above but can’t find a response to her question. Can you please assist?

Hi @gabriel.andres - I believe this is something we need technical support to assist with.  I’ll open a ticket on your behalf.

hi @Glint_Community I have the same issue as I need to relaunch a survey. Could support help me out?

@ColumbiaBank1234  yes, please contact support@glintinc.com.

Hi everyone,

Can we, as the client, reactivate the survey ourselves?

Alternatively, could a simple workaround be that we don’t approve the survey? That way, it wouldn’t go live, right?

We have the situation where we only want the survey to be sent out one day later. So if I simply don’t enable the survey today and instead enable it tomorrow, would that solve the problem?

Thanks!

Yes, that will work, but you should consider going back into the Program Summary, Schedule page, and shifting your dates. If you need further assistance, please go right to support@glintinc.com.

Best,

Judy

The survey was scheduled for today, and some messages have already been sent out. As you suggested, I went to the schedule page and tried changing the date to the 22nd (tomorrow), but unfortunately, the system didn’t accept it.

Just to be sure: Stopping the survey would work, and we could re-enable it ourselves a day later (either for the same day or would it have to be +1 day?). Correct?

And the approach we’ve chosen now—changing the survey status from "approved" to "not approved"—is working as well, right?

Ah, because the survey was already started, you are correct that you can’t change the start date. You can, however, change reminder notices. What you are doing is best, yes.

Judy

Understood, thank you.

But we could have also stopped the survey and restarted it ourselves, correct?

Or would we need your support for that?

And if we restart it, can I re-enable it for the same day, or does it have to be +1 day?

​@lina.pelster Will you please reach out to support@glintinc.com?  They will definitely help you to understand the Glint best practice.

Judy