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Question

Comparing to rated questions

  • May 23, 2023
  • 1 reply
  • 43 views
M

Is there a way to compare the success score against another rated question? I am trying to observe if there is a correlation between the success score and the performance conversation score.

    C

    1 reply

    A
    • Anonymous
    • May 23, 2023

    @michellesI'm not sure I know what you mean by a a "success score.”  If you are referring to your key engagement outcome (which is often eSat + Recommend questions) as success score, I recommend looking at the Driver Impact Report because that shows the impact (Very High, High, Medium, or Low) based on correlation to the key engagement outcome. 

    https://community.glintinc.com/topic/show?tid=1137&fid=28

    Hope this helps.

    Judy

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