Question

Average Score Calculation in a 7-pt scale

  • 28 September 2021
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This question was also posted in the Seek and Share Advice forum.

Is the “average scores” metric calculated based on weighted-average or average for each question?  If weighted-average is used, how are the weights assigned (or what are the multipliers) in a question of 7-point scale?

Thanks.


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Hi @kaming.tam - review this article and associated People Science Explained for a detailed explanation of the calculation: 

While we write we assume a 5-point scale but you can convert this to 7-point by simply expanding 100 evenly across each of the 7 points (it comes out to slightly less even numbers for rankings 2,3,5 and 7).

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