Replies posted by Courtney.Clements - Glint
Hi @kgros - if you have not yet set up your organizations user roles, you can read about how Glint automates manager hierarchy based on your user data import, then dive into the User Roles & Template which is self serve through the Configure page. If you have any issues, reach out to your Customer Success Manager or firstname.lastname@example.org to troubleshoot. Thanks!
Hi @dolennon - Thanks for reaching out! This would definitely be a request for your Glint administrative team who can grant access based on manager hierarchy, etc. I would suggest connecting with your administrator, or if you don’t know who that is, please reach out to email@example.com, which is our incredible technical support team who can assist. If you’d like, I can also generate a ticket on your behalf here, but you’ll likely need to add some additional security information.Thanks!
Hi @bcrisp - Thanks for reaching out on the community. This would be a question that requires our technical support team to look into as it is specific to your organization’s manager hierarchy sent via employee data file. I have opened a ticket on your behalf from this post, and you should hear directly from firstname.lastname@example.org.Thanks!
Hi @marquette - Thanks for your question. Good news! You do have some options for customizing the email ‘from’ address. I would suggest working with your Glint CSM, if you have one, or reaching out to email@example.com and one of our technical success members can help you look at alternatives. Thanks!
Hi @karina.bashford - Because this requires looking specifically at your organization’s hierarchy and data file, we have moved this over to a Zendesk ticket with our support team (firstname.lastname@example.org) who can dig into this deeper for you confidentially. Thanks for reaching out and keep visiting the Glint community!
Hi @kathyf - Thank you reaching out on the Glint Community! This team does not have access into your specific survey/user details and I would recommend sending this question to Glint Support. (email@example.com) It would be helpful if you could send them:Your Name Your Email Address Your Company The details around the missing userThe support team can access your company’s site and information to investigate this further. Thank you!
Hi @t.carter - I have created a ticket with our support team on your behalf. Often when this happens, there has likely been a change in the data received from your organization that allows Glint to send the survey to employees. Support will be able to work with the administrators from your organization to troubleshoot. Thanks!
Hello @kyle.dysart - Thank you for your question. I would suggest checking with your Glint administrator within your organization. They have likely opted to disable access during the live survey administration period. If that is not the case, you can go to one of the reports and toggle to the previous survey by the dropdown. Let us know if you have any other questions!
Hello @rosie.scannell4499 @jennifer.locke @hannah.petrie @susannasu @sherrell.collins @tom.dove-wallington - great news! This is on our near roadmap! If you haven’t already, feel free to review the recent Quarterly Roadmap Review session, which you can find here. This feature was discussed around 13:51 in. Thanks!
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