Hi @tracy.wong, The Heat Map report renders the colors based on the data that is reported in each specific case. For example, if I'm looking at a Heat Map of my entire organization, the deepest blue might be a score of 85 and darkest red a score of 57, if those are my highest and lowest scores. If I then drill into one portion of my team and therefore the highest and lowest scores are different (for that subset of the population), the darkest red might be a 65 and deepest blue might be 90. Each report and the colors within them are relative. I hope this helps!
Hi @kaitlyn.taulbee - from the Comments Report (Reports-->Comments), in the upper right you'll see an 3/4 box with a downward arrow. You're able to download the comments into a csv file from there. I hope this helps!
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