How To and Technical Support

  • 489 Topics
  • 693 Replies

489 Topics

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rachel.mccannEarly Contributor
asked in How To and Technical Support

URGENT HELP

Hi - where can I find a phone number for Glint support?

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1 year ago
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dmainardisEarly Contributor
asked in How To and Technical Support

Viewing question details in heat map report

Hi - is there a way I can download the heatmap report and include the detail of each question?At the moment I am just seeing the category e.g. “Wellbeing”.Is there a way I can download the report with the detail of the question behind the category e.g. the question behind “Wellbeing” could be “How are you doing?”It just so happens I have multiple questions behind a category.This information is available in the platform when hovering, but I can’t seem to get it in a report.The example output I’m looking for:  Demographic 1 Demographic 2 Wellbeing (How are you doing?)     Wellbeing (How do you feel about tomorrow?)      Thanks in advance! 

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vicki.boyton
1 year ago
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jen.lacewellEarly Contributor
asked in How To and Technical Support

Glint 360 Rater Category Error

I am trying to create custom rater categories and it keeps populating an error “feedback.admin.error.errorAddingRaterCategory”. There is currently only 4 rater categories currently, so adding additional categories should not be an issue. 

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1 year ago
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pgallenRenowned Participant
asked in How To and Technical Support

Post-360 Administration

We are seriously considering a deep investment in GLINT’s 360 tool, however, it would seem that survey results are limited to the individual. Am I right in understanding that as an Admin 1) I cannot output aggregate data of individuals who participated in the 360 program, nor 2) use the GLINT platform to analyze data across an entire cohort (similar to other survey instruments)? It would seem extremely short-sighted of GLINT to create such an amazing tool to not think of the administrative experience, or the robust reporting that this tool could enable. Limiting analysis to an individual is a deal-breaker. Please say it ain’t so!    

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10 months ago
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liana.hessRenowned Participant
asked in How To and Technical Support

What is the difference between Exec Summary and Executive Summary Report?

What is the difference between Exec Summary and Executive Summary Report? When I compared side by side, there was no noticeable difference. Do you need both as they feed in from the system or can we eliminate one as there may be confusion.

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9 months ago
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liana.hessRenowned Participant
asked in How To and Technical Support

Is there a way to delete certain content resources that are not relevant to our company specifically?

I am reviewing all of the suggested learning videos under content resources and don’t see a way to delete if the content is not applicable. Is there a way to delete or hide certain videos, so only applicable videos to our company show up under suggested learnings regarding focus areas? Thanks in advance for your help!-Liana Hess

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1 year ago
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maile.alauEarly Contributor
asked in How To and Technical Support

Using Cycles for Pulse Programs

Is there a tutorial somewhere on how to use cycles for Pulse Programs? I just noticed it’s an option and we’ve been discussing this at my office.Thank you!

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1 year ago
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mahendra.prabhuvEarly Contributor
asked in How To and Technical Support

Need access to view report for my LOB

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1 year ago
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alejandra.zamudioEarly Contributor
asked in How To and Technical Support

Calculation

How is favorability calculated? 

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1 year ago
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valori.borlandEarly Contributor
asked in How To and Technical Support

Capturing comments for a team of 8 in a pulse survey

I need help in understanding when we want to conduct a mini “pulse” survey off-cycle (ad-hoc) for one specific department, in this case the Marketing team at our corporate office which has a team of only 8 people, what happens to their comments?  Do we have the ability to view any comment they submit with their survey? I’m aware that in order for a department, group, or team of people to have any engagement data associated with their department, we need a minimum of 5 respondents.  For comments to be associated with that team or department, there must be a minimum of 10 respondents.  If that team has only 8 people take the survey, we will see engagement data for them, but any comments submitted from those 8 individuals would be “grouped” into the all community comments – department will reflect “suppressed” for confidentiality purposes. 

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1 year ago
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autumn.smithersRenowned Participant
asked in How To and Technical Support

Demographic Default

Does anyone know if Glint has the capability to change the default demographic breakdowns? Currently it gives us Team, Manager Hierarchy, and one more that we just aren’t that interested in viewing. I know you can manually change it once you are in the report, but we don’t want to put that hassle on all users. 

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1 year ago
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federico.potenzaEarly Contributor
asked in How To and Technical Support

Invert rating interpretation question-based

We rolled out a pulse with a question where the “I absolutely agree” is actually a bad thing, it should be interpreted as a negative metric, but GLINT scores its (pretty high) score as blue in the reports. Is there a way to tell the software which end of the question has to be interpreted as positive/negative?

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1 year ago
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tyrone.adamsonEarly Contributor
asked in How To and Technical Support

Survey - comments

Is it possible to have people's feedback comments show fall under a category of which country they are working from or which project they are on? 

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1 year ago
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kpetikEarly Contributor
asked in How To and Technical Support

Data Configuratoin

SOS I cannot, for the life of me, determine how to correct the error code I am receiving when uploading my data file. Has anyone had this error before, and if so, how did you correct it?   

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1 year ago
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tami.ketchemEarly Contributor
posted in How To and Technical Support

Can't see their results

I have two Manager's that can't see the June 2022 Survey Results.  Michelle Palomaki and David Swanson.  It looks like they have it listed under them.

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1 year ago
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stephanie.morelEarly Contributor
asked in How To and Technical Support

Previous VOE surveys (before October 2022)

Dear Team, can anyone let me know how I can get access to previous VOE survey (the ones before October 2022) as I would need to get some comparisons to see improvements hopefully. I joined Honeywell in September 2022 and I can not manage to get access to these data. Thanks a lot. Stéphanie

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1 year ago
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mraneyEarly Contributor
asked in How To and Technical Support

Comment Sentiment

I don’t understand how sentiment in the comment report is calculated. Is the sentiment based on the entire text of the comment for each open-ended question or each individual keyword or phrase found within a commenter’s response? For example, for a single question, there are only 3 commenters who wrote a single sentence each, but the % positive sentiment is 87% and the % negative sentiment is 13%. This calculation makes it seem like one sentence from a single commenter may have a stronger influence on the sentiment values than other commenters when in reality the commenter may only be using two redundant positive words to explain.  Is there anyway to categorize sentiment based on the full text of the comment?

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1 year ago
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anu.ahoEarly Contributor
asked in How To and Technical Support

Driver Impact Report

The list of questions that can be selected as the outcome of the driver impact report is limited, why is this?

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1 year ago
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cgrafvonEarly Contributor
asked in How To and Technical Support

Download of comments

Is it possible to download the comments divided by facility and question? 

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1 year ago
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vipin.shyamRenowned Participant
asked in How To and Technical Support

Score for sub populations not adding up / not tallying / not matching

Hi,I have a scenario like this - 100 people with say an average score of 53. Let’s say I slice this 100 people to find out the number of managers and their score, I get 10 managers with an average score of 58 and the non managers are 90 with an average score of 53.The averages of 53 and 58 is 55.5 ( rounded off to 56 ) Now the difference is a delta of 3 between the full population & the average of the subpopulations ( 53 vs 56 ). The above scenario is something I see when I analyze the recent engagement survey. Could some one explain why the average scores of the sub populations do not match the average score of the full population ? 

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1 year ago
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angela.gutierrezEarly Contributor
asked in How To and Technical Support

Entering Action Plan

Seeking advice on how directions for entering action plan

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1 year ago
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kuabhimaEarly Contributor
asked in How To and Technical Support

Download All manager scores

How can I download a sheet with scores for all managers (I can filter HeatMap by Supervisory Indicator =Y but want to see the score for each question for every manager individually and not the aggregated score for all managers. Thanks. 

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1 year ago
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sarn.balEarly Contributor
asked in How To and Technical Support

Benchmark

I'm new to Glint so apologies for what might sound like a silly question. So, who is the survey benchmarked against? The rest of the company, other organisations? if the latter how do i know what sector these orgs are in? Can i benchmark against sectors that are similar to my org? thanks

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1 year ago
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Adam.SzaronosEarly Contributor
asked in How To and Technical Support

Company logo update

How can I upload our new company logo that appears in the survey email?

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1 year ago
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lori.finneyEarly Contributor
asked in How To and Technical Support

Is this a skipped question or zero rating

On this response in the detail view for Skip Manager is this a score of zero or a skipped question? I am not sure if this means the question was skipped or the score was low.It shows two dashes when you hover over, so I assume the question was skipped but when I look at the results details is says zero.    

1
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1 year ago
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