How To and Technical Support

Hi, I have completed the training modules for Viva Glint Foundations Admin and am trying to receive a badge. It says in the instructions that after completing the training modules, one should complete a Statement of Completion form. The link to this survey is however not showing after ending the last module, and I can’t find it anywhere else on the support pages. Can you please advise on where I can find it?We are thinking about recommending taking the badge for Managers, but if so the process needs to be smooth and the steps to complete the badge application clear and simple.Kind regards, Elisabeth

I can see in history that I have previously submitted a survey / review.  But how can I review the details of what I submitted?

Do you have training materials on how to interpret reversed questions?

Hi,I got the wrong refenrce for 2023 in my Volvo Group Pulse report. I was Acting section manager during 2023 and my group results for 2024 is compared to the Section score values for 2023 when it states increase/decrease from last year. How can I get in the correct group score for my team as 2023 reference? Also in the heat map I have group scores in 2020, 2021, 2022 & 2024 and Sections cores in 2023. I have the 2023 scores from my last year group report. But I would like to have it in so my current year report will show the correct numbers Best regards, Peter

Is it possible to rerun or access prior year reports to view year over year progress (like executive summary) to revie in a consistent manner?  

Where can I find more information about section breaks in the survey questions, please?

HelloHow can I select both Internal Benchmark: Company and External Benchmarkin Report Settings - it is only allowing me to select one option, as per below  

If I create a new pulse within an existing program, what does this look like for managers on their dashboard? Will they see the results from a previous pulse or just the active pulse?

I cannot select certain focus area for this year, because they have been selected in a previous year already (although I marked it as complete that year). How can I select the same focus area again for this year? I want to make other activities to it, so not just leave it open from 3 years ago?

I was not able to select all the raters I was planning to as a few of the individuals’ name and email address was not provided in the search list (company internal individuals). How can this be fixed ?

I have a manager under me who ha a team reporting to him, but he is not getting a Glint report for his Team. The managers name is Richard Cumming and I would like him to be able to review his EIS Scores for his Team.

URGENT: A quarter of my staff has not been able to access the Pulse survey, which is due in six days. I have sent multiple emails to the helpdesk and haven’t received a response. Please contact me as soon as possible, either by phone, 630-278-9325, or by email, andrew.wegner@usoncology.com. Thank you for your ongoing assistance. Regards,Andrew

I invited 15 people to fill in the survey. Last friday i received the report from the survey, but it included only 9 responses.some people did not fill in the survey because they were on holidays.Can i re-open the survey, so the remaining people can fill in the survey? Kind Regards, Martijn 

Can members of the HR team (or anyone else for that matter) view action plans that are entered into Glint?

Hi! When we try to download a report we get some datas/headers not fully visualized as shown in the example attached. Any way to fix this when we download it as PPT/image? Thanks!!Dario

Good morning,we are planning the first launch of our employee engagement survey with Glint, so exciting.In our organization we have several employees that have a direct and a dotted line manager. We worked to have this reflected in Glint and seems to work well as we can now see 1 report for the direct reports of the manager and 1 report for the functional reports. What we cannot see is the aggregation of the 2. Did anyone experience something similar? How did you solve it? Forgot to answer that our HRIS system is Workday. Thank you in advanceBest Regards,Cristina 

How do I know or where can I find at list of companies that make up my benchmark data?

I cannot edit or delete a goal for my directs after cascaded or assigned- Why isnt this option available?

I’d really like to redo my engagement survey, i was still at work and i had a bad day. I wasn’t in the best head space to be doing a survey and i feel i didn’t accurately engage myself enough because i was not focused enough. My brain fog was on 10 because of some personal stuff in my life at the moment and my manager got 0 praise in my survey. After i got home and i realized i hadn’t put the good, and only the bad in my survey i made myself almost feel sick because my manager deserves way more than that! i’d love a second chance so i can edit my survey please if possible!

as we are running a post survey workshop with extrernal facilitators we would like to give them access to all the online reports.  a sort of read only admin access. is this possible?

Does Glint provide technical support in Hebrew? 

this is even though the survey cycle hasn’t been closed and I have just gotten the feedback request the first time.  

When managers are logging in to see the results of our recent survey, which closed on 4/8, they are seeing last year's results.  How can they see the current survey?  Do I need to do anything as I didn't last year.  PLEASE HELP!  Thanks!!

Hello,I have company admin access, as well as direct reports. The default option is receiving company teams conversation. How am I able to log in under my name (as the manager) to review my scores and get teams conversation?