Our survey launched today, we noticed an error of leadership name and stopped the pulse so employees could not access the link. Are we able to relaunch the survey once we correct the error?
Please advise
Thanks
Question
If I stop a pulse can I relaunch again
Hi
Hi
hi
Hi everyone,
Can we, as the client, reactivate the survey ourselves?
Alternatively, could a simple workaround be that we don’t approve the survey? That way, it wouldn’t go live, right?
We have the situation where we only want the survey to be sent out one day later. So if I simply don’t enable the survey today and instead enable it tomorrow, would that solve the problem?
Thanks!
Yes, that will work, but you should consider going back into the Program Summary, Schedule page, and shifting your dates. If you need further assistance, please go right to support@glintinc.com.
Best,
Judy
The survey was scheduled for today, and some messages have already been sent out. As you suggested, I went to the schedule page and tried changing the date to the 22nd (tomorrow), but unfortunately, the system didn’t accept it.
Just to be sure: Stopping the survey would work, and we could re-enable it ourselves a day later (either for the same day or would it have to be +1 day?). Correct?
And the approach we’ve chosen now—changing the survey status from "approved" to "not approved"—is working as well, right?
Ah, because the survey was already started, you are correct that you can’t change the start date. You can, however, change reminder notices. What you are doing is best, yes.
Judy
Understood, thank you.
But we could have also stopped the survey and restarted it ourselves, correct?
Or would we need your support for that?
And if we restart it, can I re-enable it for the same day, or does it have to be +1 day?
Judy
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