Ask and Share

Hello, One of my internal customers is asking for her 360 survey data. While she can see her manager’s feedback (this is the only rater category where she met the threshold for confidentiality) she wants to see the rest. I explained to her that that data is suppressed and even I can’t see it, as an administrator. However, she is asking me to submit this request to Glint. Is there any way for her to get data from the other rater categories - even just open-ended feedback?  Thanks, Natalie

Is it possible to configure the recognition templates by adding, removing, or editing the standard ones shown in the training videos? For example, would it be possible to add five new ones that align with our values, allowing our associates  to simultaneously show recognition and reinforce our culture?

We’d like the ability to customize the ‘from email address’ when sending surveys out to employees. Our employees are well versed in phishing recognition, and many have flagged our initial surveys as potential spam. In place of the existing email address (Glint <survey@mail.us1.glintinc.com>) we’d like to propose that the following is available: (Glint Survey<survey@[yourdomain.com]).That change would increase confidence in user response to surveys, and simplify setup for configuration teams, who can add their domain, rather than whitelisting the glintinc.com domain.Please let me know if anyone has found a way to manage this to date, if not, I’ll push forward with a roadmap enhancement request.   

Hi, I would like to ask what happens if one of the raters category in 360 won’t meet the confidentiality threshold - would their answers be suppressed into All but self results, but detailed results for this category won’t be available? Also, their comments won’t be shown at all?Thank you!

How do I run a report to capture survey participation from my departments?

Is there a way of extracting a pdf version of the survey to share with participants in advance? We have workforce that are not all on email. Thanks Mia

I've entered focus area and actions twice and it does not appear to be saved. How do I save once I complete.

I would like to know more about the statistics of the score. Especially in small teams a single outlier can significantly influence the result on the overall score. Is there a chance to get a scatterplot or boxplot on of the single questions/scores?Thank you.

A random question - is it possible to change the order in which comments are displayed in the Comments Report to show the most recent ones first? As far as I can tell they seem to be displayed in date order with the oldest comments first and I like to review the comments while surveys are live so I can bookmark any that are of interest/concern. But as we get thousands of comments to go through, it’s really frustrating  to keep scrolling through all the ones I’ve already read to find the most recent ones. Is there a setting where I can change this so I can easily see the most recent comments for each question?If not, could it be added to the enhancement list please to be able to change the default setting?

Can Glint provide standard-deviation within a particular survey question score/ overall score?  The standard deviation would help determine the extent to which a group are answering questions consistently. E.g. Given two groups of 100 people, both with a mean of 60 but a standard deviation of 10 vs 20, this would give insight that the average difference from the mean is small in group 1 and large in group 2 indicating consistency of opinion in group 1 and a wide variety of opinion in group 2. Currently, it seems, there is no way to get this insight in Glint except by breaking the groups out into smaller groups.Thanks

how can you pull and display strengths and opportunities

Hi, how is the score calculated for a question with a "skip" response. For eg 1  skip , 6 with answers. I assume only the 6 with answers are calculated as the average of 6 responses. Thanks

Hi,I can currently see only april 2019 survey results on my dashboard, which is really odd, any idea on how to change it to reflect the current Oct 2020 stats so i can track participation for my team? 

In a few of the resources, it states suppression is necessary “to prevent guessing the scores of respondent groups with insufficient data using simple math...”. Does someone have an example of this simple math? I feel like I fully understood the suppression guidelines, until I hear/see this statement. Does someone have an example they could share? We’ve already gotten questions about this from our managers.Thanks! Angel

Is there a way for coworkers on the same team or peers to see each others goals if they are designated “Manager” (aka Private)?

Urgently trying to contact Glint via Support and Customer Success Manager but no reply. Does anyone have a contact number please? I’m trying to extend my survey which has closed.Thanks 

Two limitations with Glint are the lack of reporting API for summary data to connect in our HR Data Warehouse and native integration into Slack (we use Slack over Teams at our organization). Exporting CSV files individually is not scalable with the our org size and the frequency at which we are using lifecycle (onboarding, pulse, exit). This creates an extensive amount of work to get the various views of data exported manually. We desire to centralize our summary/aggregate results data into our HR Data Mart, which is commonplace for most HR tech today. For Slack, it is a modern way to meet organizations where they are with internal communication tools (in addition to text) and would be an awesome as another channel beyond email. Are these items currently on the Glint product roadmap? Overall, I love the Glint product but these two major limitations from competitors such as Peakon Thank you!

Each Goal/Action Plan used to have a small section that I think was titled “Why it matters.” It was short, about a paragraph or two, but was nice because it summed up the purpose of the question. I think it looked something like this. I can’t find them anymore in the Goals -- anyone know what happened and how I can find the content?

Hello!  I'm trying to get a good "layman's verbiage on how to explain "Impact" and its different scales (high, very high, etc) on a pulse survey?  I understand the scientific definition offered in the resources sections of the community, but wanted to ask if you have a simple way of explaining it. thanks,from a first time pulse user 

So I am the admin for my company and i sit within our People Team. When I look at a report/ dashboard view I cannot see my CPO in the team summary nor can I log-in as her to view results. Is this intentional to prevent access?

I am a team manager and have been since 9/5/2020 but I cannot see my team under me. 

Hi - how do you create a key word comment cloud for a specific question? I only seem to be able to do it with the Engagement questions included.thanksSophie

Hi,Today is the deadline for the Glint survey. But even though 11 members of my team have already sent the survey, I can't see any results. I only see "You have no feedback history". Can you please check and let me know why no results are shown yet? 

Hi, I need PL access, where can I apply?

Hi, whenever we have managers new to the role or leading a new team, is there any action that needs to be taken by the Admin with regards to their access ? i.e.for the newly hired manager :- does the access need to be set up in the platform (or does that happen automatically)- does this manager have access to his current team’s previous survey resultsand for the manager taking the lead for a new team:- is the tool automatically updating their access or does the Admin need to make the changes?- do they keep or lose the access to the results of their previous team(s)?Is there a document or other asset with further info on the above?Thank you!